Zones is hiring Service Desk in the location Bangalore, Noida. Candidates having Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech,MCA, Msc (Computer) are eligible to apply.
Zones is inviting online application for candidates for the position of Service Desk in the location Bangalore, Noida. Candidates with Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting are preferred for this job.
The expected salary range from ₹1 Lakhs per year for freshers and ₹5 Lakhs per year for candidates with relevant experience. Skills required, Application procedure and more details about the job are provided below.
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Zones is hiring Service Desk : Job details
| Role | Service Desk, Inside Sales Representative |
| Qualification | Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, Any Graduate |
| Experience | 6 months – 3 Years |
| Salary | 1L-5L per year |
| Location | Bangalore, Noida |
| Website | www.zones.com |
Who is eligible for the position of Service Desk at Zones?
Candidates with following qualifications are eligible for the position
- Experience – 0- 0.6 months in IT Support
- Education – Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech,MCA, Msc (Computer)
- Experience in Core IT Support, Addressing Clients Worldwide (24*7).
- Experience troubleshooting and configuring desktop hardware and associated peripherals.
- Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
- Experience working in a fast-paced environment
What are the responsibilities of Service Desk at Zones?
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the SOP’s / KB’s related to the issue and the relevant details provided by customers.
- Walk the customer through the problem-solving process.
- Escalate unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures & KB articles.
How to apply for the position of Service Desk at Zones?
You can apply for this job directly through the official Zones website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Zones career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
| Important Link |
| Apply Now for the position of Service Desk at Zones Bangalore |
| Apply Now for the position of Inside Sales Representative at Zones Noida |
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About Zones
Zones Corporate Solutions is a leading IT solutions provider, renowned for delivering a wide range of technology products and services tailored to meet the unique needs of businesses. Specializing in areas such as cloud computing, cybersecurity, networking, and digital transformation, Zones Corporate Solutions focuses on optimizing IT infrastructure and streamlining operations for businesses of all sizes.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.