Xogene Work From Home Jobs, Xogene is offering Remote Work opportunities to Any Graduates Freshers/Experienced for the role of Application Support Analyst. Apply link, job requirements and all other details are provided below.
Xogene is inviting online application for the role of Application Support Analyst. Candidates with Proficiency with knowledge management and bug reporting tools are preferred for this job.
The expected salary for Application Support Analyst at Xogene lies between ₹3 Lakhs to ₹6 Lakhs per year.
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Xogene Work From Home Jobs : Job details
| Role | Application Support Analyst |
| Qualification | Bachelor’s degree |
| Experience | 3 years |
| Salary | 3L-6L per year |
| Location | Remote |
| Website | www.xogene.com |
Who is eligible for the position of Application Support Analyst at Xogene?
Candidates with following qualifications are eligible for the position
- Bachelor’s degree or 5 years of commensurate experience
- Minimum of 3 years in a customer service or software support position
- Outstanding customer service skills
- Desire to learn software solutions and quickly onboard utilizing training documentation
- Exhibit strong logical and analytical problem-solving skills
- Ability to multitask and prioritize is a must
- Ability to adapt quickly to changing, growth-oriented environment
- Proficiency with knowledge management and bug reporting tools
- Good organizational skills and detail-oriented mindset
- Strong verbal and written communication skills as well as interpersonal skills
- Patience with new users and a teaching-oriented support style
- Comfort with flexible hours to overlap hours with US and/or UK workdays
- Written and verbal fluency in English
What are the responsibilities of Application Support Analyst at Xogene?
- Monitor ticket queue and handled tickets reported according to customer SLA
- Triage tickets as needed to appropriate team members
- Respond to customer tickets informatively and with professionalism
- Collaborate on the creation and maintenance of training guides and articles and other user documentation
- Correct any inaccuracies in knowledgebase articles, and add additional articles as required
- Work with the other departments to understand product related issues they are experiencing
- Investigate the issue raised by attempting to recreate the issue and work with product and development teams to understand downstream impact as well as resolution timeframe
- Work to resolve tickets. Search available documentation to resolve tickets and gains product knowledge at the same time.
- Escalate tickets to the appropriate team lead
- Interact directly with end users and provide timely updates to the Project Support Lead on the progress of the ticket
- Document ticket resolution for future reference
- Conform to the daily, weekly, and monthly reporting requirements
- Responsible for the creation of support related documentation
How to apply for the position of Application Support Analyst at Xogene?
You can apply for this job directly through the official Xogene website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Xogene career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About Xogene
Xogene specializes in clinical trial transparency, disclosure, and data sharing. Founded in 2010, it combines regulatory expertise with AI-driven solutions to help biopharma companies meet compliance requirements. Its services include trial registration, results disclosure, document redaction, and regulatory advisory. Xogene’s tools, like Prime 2.0 and RadarX, automate transparency processes and ensure compliance. With a global presence, including offices in the U.S., Europe, and India, it provides 24/7 support to clients. Known for innovation and efficiency, Xogene is a trusted partner in clinical trial compliance.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.