World Wide Technology Work From Home Jobs, World Wide Technology is offering Remote Work opportunities to Any Graduates Freshers/Experienced for the role of Service Desk Analyst. Apply link, job requirements and all other details are provided below.
World Wide Technology is inviting online application for the role of Service Desk Analyst. Candidates with Knowledge of MS Windows, MS Office, and ServiceNow are preferred for this job.
The expected salary for Service Desk Analyst at World Wide Technology lies between ₹1 Lakhs to ₹4 Lakhs per year.
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World Wide Technology Work From Home Jobs : Job details
| Role | Service Desk Analyst |
| Qualification | Bachelor’s degree |
| Experience | 2 years |
| Salary | 1L-4L per year |
| Location | Remote |
| Website | www.worldwidetechnology.com |
Who is eligible for the position of Service Desk Analyst at World Wide Technology?
Candidates with following qualifications are eligible for the position
- Excellent customer service and communication skills (written & verbal) both in English and Japanese
- Japanese proficiency level of JPLT N3 or above
- Knowledge of MS Windows, MS Office, and ServiceNow.
- Ability to prioritize and multitask effectively in a high-paced environment.
- Strong problem-solving skills and ability to work within defined methodologies.
- Ability to work independently and in a team-oriented environment.
What are the responsibilities of Service Desk Analyst at World Wide Technology?
- Provide first-line IT support through phone, email, chat, and web sessions.
- Gather and document relevant information from customers, using support tools and additional resources as needed.
- Accurately log all incidents, requests, and troubleshooting steps in the ticketing system.
- Resolve basic technical issues and escalate complex issues per SLA guidelines.
- Maintain high levels of customer service 24/7/365 (multiple shifts).
- Ensure timely triage and escalation of issues per SLA requirements.
- Communicate ticket status updates to users at key intervals.
- Build positive relationships with customers through professional and proactive support.
- Follow established policies, processes, and procedures while identifying areas for improvement.
- Document resolutions and contribute to knowledge base updates.
- Assist in cross-training team members on quick fixes and troubleshooting steps.
- Support multiple clients with professionalism and insight.
- Maintain working knowledge of data and voice network concepts.
- Adhere to ITIL best practices and service management standard
How to apply for the position of Service Desk Analyst at World Wide Technology?
You can apply for this job directly through the official World Wide Technology website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official World Wide Technology career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About World Wide Technology
World Wide Technology (WWT) is a global technology solutions provider that specializes in delivering advanced digital, cloud, and infrastructure solutions to enterprises and public sector organizations. Headquartered in the United States, WWT combines innovation, industry expertise, and cutting-edge technology to help organizations accelerate digital transformation and improve operational efficiency. Its offerings include advanced consulting services, integration labs, and a comprehensive suite of technology solutions tailored to various industries, such as healthcare, finance, and manufacturing.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.