Work From Home Jobs at Twilio, Twilio is offering Remote Work opportunities to Any Graduates Freshers/Experienced for the role of Personalized Support Engineer. Apply link, job requirements and all other details are provided below.
Twilio is inviting online application for the role of Personalized Support Engineer. Candidates with Previous exposure or knowledge of Twilio products are preferred for this job.
The expected salary for Personalized Support Engineer at Twilio lies between ₹3 Lakhs to ₹6 Lakhs per year.
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Work From Home Jobs at Twilio : Job details
| Role | Personalized Support Engineer |
| Qualification | Bachelor’s degree |
| Experience | 4+years |
| Salary | 3L-6L per year |
| Location | Remote |
| Website | www.twilio.com |
Who is eligible for the position of Personalized Support Engineer at Twilio?
Candidates with following qualifications are eligible for the position
- Fluent in English language (both oral and written)
- 4+ years’ experience in a client-facing technical role, preferably in supporting REST API and ability to understand and troubleshoot issues with cloud solutions.
- Experience working with top tier customers.
- Supporting customers with service level agreements (SLAs) of 3 hours or less, utilizing a ticket system such as Zendesk.
- Excellence in task prioritization and evaluation of situational urgency.
- Advanced time management skills and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
- Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
- Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
- Previous exposure or knowledge of Twilio products
- Experience working with JIRA, Confluence, Airtable and other project tools.
- Skilled in troubleshooting network connectivity issues
- Prior telecom (Carrier, SIP, PBX) including reviewing PCAPs/using Wireshark or messaging platform experience.
What are the responsibilities of Personalized Support Engineer at Twilio?
- BE AN OWNER: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
- WEAR THE CUSTOMER SHOES: Work with our customers’ and partners’ developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.
- EMPOWER OTHERS: Collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs.
- RUTHLESSLY PRIORITIZE: Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend/holidays (Shifts are subject to change based on evolving team and customer needs).
How to apply for the position of Personalized Support Engineer at Twilio?
You can apply for this job directly through the official Twilio website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Twilio career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About Twilio
Twilio, founded in 2008 and headquartered in San Francisco, is a leading cloud communications platform that enables businesses to integrate various communication capabilities into their applications via APIs. Twilio’s services include voice, messaging, video, and email, allowing developers to build and scale communication solutions such as customer service systems, marketing automation, and real-time notifications
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.