Work From Home Jobs at Brandwatch, Brandwatch is offering Remote Work opportunities to Any Graduates Freshers/Experienced for the role of Customer Support Specialist. Apply link, job requirements and all other details are provided below.
Brandwatch is inviting online application for the role of Customer Support Specialist. Candidates with Experience working remotely in a SaaS customer support environment are preferred for this job.
The expected salary for Customer Support Specialist at Brandwatch lies between ₹3 Lakhs to ₹4 Lakhs per year.
Table of Contents
Work From Home Jobs at Brandwatch : Job details
| Role | Customer Support Specialist |
| Qualification | Bachelor’s degree |
| Experience | 1+years |
| Salary | 3L-4L per year |
| Location | Remote |
| Website | www.brandwatch.com |
Who is eligible for the position of Customer Support Specialist at Brandwatch?
Candidates with following qualifications are eligible for the position
- Language Proficiency: Fluent English language skills, including grammatically correct written communication.
- Customer Support Experience: Experience working in a fast-paced customer support environment, handling inquiries via email, chat, and phone.
- Organizational Skills: Highly organized and detail-oriented, with a strong passion for customer care.
- Technical Aptitude: Ability to quickly learn and understand new technological solutions.
- Flexibility: Willingness to work outside standard business hours when required.
- Remote Work Experience: Experience working remotely in a SaaS customer support environment is preferred.
- Tool Proficiency: Experience using and managing multiple conversations via tools like Zendesk, live chat platforms, and JIRA or similar ticketing software.
What are the responsibilities of Customer Support Specialist at Brandwatch?
- Responding to Customer Inquiries: Address customer questions and issues through various communication channels, such as phone, email, and chat, ensuring prompt and high-quality service.
- Identifying and Reporting Product Issues: Detect, replicate, and document validated product problems, collaborating with the Research and Development (R&D) team to facilitate resolutions.
- Logging Feature Requests: Collect and record customer suggestions for new features, providing valuable insights for product enhancements.
- Managing Support Tickets: Take ownership of support tickets, guiding them through all process stages until resolution, and maintaining an overview of submitted cases to R&D.
- Escalating Critical Issues: Assess the severity and business impact of support cases, escalating them appropriately to ensure timely attention and resolution.
- Maintaining Product Expertise: Stay updated on the Brandwatch product suite and its features, participating in feature tests to provide informed support.
- Updating Internal Knowledge Base: Contribute new insights to the internal knowledge base, enhancing knowledge sharing across the support team.
- Collaborating Across Departments: Work closely with cross-functional teams, including Technical Product Specialists, Customer Experience, and R&D, to deliver outstanding service and resolve customer issues effectively
How to apply for the position of Customer Support Specialist at Brandwatch?
You can apply for this job directly through the official Brandwatch website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Brandwatch career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
| Apply for the latest jobs |
| Xogene Work From Home Jobs – Application Support Analyst – Freshers – Click here Adobe Work From Home Jobs – Technical Support Engineer – Freshers – Click here Confluent Work From Home Jobs – Solutions Engineer – Freshers – Click here |
About Brandwatch
Brandwatch is a UK-based company specializing in social media management and consumer intelligence solutions. Founded in 2007 by Giles Palmer, it has grown to serve over 7,500 clients globally, with offices in cities such as New York, London, Brighton, Copenhagen, Berlin, Sofia, Paris, Singapore, and Sydney.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.