Walk in interview at Zones Corporate solutions, Zones Corporate solutions is in inviting eligible candidates for direct walk in interview in Bengaluru for the job role of Service desk. The walk in interview will be conducted on 8th November 2024, candidates with any Graduate degree with experience of 0-1 years are eligible to apply. More details about the job are provided below.
Zones Corporate Solutions is a leading IT solutions provider, renowned for delivering a wide range of technology products and services tailored to meet the unique needs of businesses. Specializing in areas such as cloud computing, cybersecurity, networking, and digital transformation, Zones Corporate Solutions focuses on optimizing IT infrastructure and streamlining operations for businesses of all sizes.
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Walk in Interview at Zones Corporate solutions: Job details
| Role | Service desk |
| Qualification | Any Graduate |
| Experience | 0-1 years |
| Location | Bengaluru |
Role & Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat and email.
- Experience in Core IT Support, Addressing Clients Worldwide (24*7).
- Experience troubleshooting and configuring desktop hardware and associated peripherals.
- Ability to work in a team environment and communicate effectively through chat systems.
- Working knowledge of computer operating systems, hardware diagnosis/set up, and software installation/troubleshooting.
- Experience working in a fast-paced environment.
- Strong customer service experience.
- Excellent communication skills is must.
- Ability to multitask well.
- Real time Ticket creation and documentation.
- Ability to perform tasks within SLAs.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the SOPs / KB’s related to the issue and the relevant details provided by customers.
- Walk the customer through the problem-solving process.
- Escalate unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures & KB articles.
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues faster.
- 24/7 rotational shift.
Walk in details
| Bengaluru- Service desk- 0-1 years |
| Date & time 8th Nov, 12.30 PM – 3.30 PM Venue Vaishnavi Tech Park, South Block, 2nd Floor, Sarjapur Road, Bengaluru, Karnataka 560103 Contact Swatantrata |
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How to Apply for Walk in Interview at Zones Corporate solutions?
Candidates have to attend the Walk-in Interviews on the dates and Venues provided in the tables above. There is no need to register for the interviews. Candidates must carry the following documents to the interviews.
- Updated Resume
- Aadhar card/PAN Card/Any other Govt. ID
Walk in Interview at Zones Corporate solutions: FAQ
What is the salary of a Service desk at Zones Corporate solutions?
The salary of a Service desk at Zones Corporate solutions can range between ₹ 1-2.5 Lacs P.A.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.