Walk in interview at Infosys BPM, Infosys BPM is inviting eligible candidates for direct walk in interview in Nagpur, Jaipur, Kolkata, Bangalore for the job role of Customer support. The walk in interview will be conducted on 13th-15th November 2024, candidates with any Graduate degree with experience of 1-4 years are eligible to apply.
Infosys BPM (Business Process Management) is the business process outsourcing arm of Infosys, one of India’s largest and most renowned IT services companies. The company operates globally, serving clients across various industries, including finance, healthcare, retail, and telecommunications. Leveraging advanced technologies, such as automation, artificial intelligence, and analytics, Infosys BPM focuses on enhancing operational efficiency, optimizing business processes, and driving innovation for its clients.
Table of Contents
Walk in Interview at Infosys BPM: Job details
| Role | Customer support, Banking data |
| Qualification | Any Graduate |
| Experience | 1-4 years |
| Location | Nagpur, Jaipur, Kolkata, Bangalore |
Mandatory to Create Candidate ID before Walk In:
- Click on the link: https://career.infosys.com/joblist
- On the Top of the Portal,
- If you are a new user, click on Register Option:
- Enter Required Details (First Name, Middle Name, Last Name, Email ID, Password and Confirm Password) and Click on Submit
- Verification mail will be sent to registered email address, click on the hyperlink here which will redirect you to Career Portal and then Click on Click here to proceed button. Your account will be created.
- If you are an existing user, click on Sign in Option:
- Enter your Email ID and password and then sign in
- Read Privacy and Data Protection details and click on Accept and Proceed button.
- Fill / Cross Validate your Personal Information (First Name, Middle Name, Last Name, Email ID, Country Code, Contact No, Skills) and then click on Submit button
- Search for Job ID.
- Click on View and Apply button.
- Go through the Job Description and enter on Click to Proceed button.
- Attach Photo and Enter Basic Details to proceed further.
- Then Submit your application.
Roles & Responsibilities:
- Customer Interaction: Handle inquiries, complaints, and feedback from clients or end-users via multiple channels (phone, email, chat).
- Issue Resolution: Provide timely solutions to customer problems, ensuring customer satisfaction.
- Product Knowledge: Maintain up-to-date knowledge about the company’s products/services to assist customers effectively.
- Documentation: Log customer interactions and issues in the CRM system for record-keeping and follow-ups.
- Escalation Management: Escalate complex or unresolved issues to higher-level support or relevant departments.
- Performance Metrics: Meet key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction.
- Continuous Improvement: Provide feedback to improve processes, systems, and training materials.
- Collaboration: Work with cross-functional teams to address customer needs and improve service delivery.
- Customer Education: Help customers understand how to use products or services efficiently.
- Maintain Positive Relationship: Build and nurture long-term relationships with customers.
Walk in details
| Nagpur- Customer support- 1-4 years |
| Date & time 13th Nov – 15th Nov, 10.00 AM – 1.00 PM Venue Infosys Limited Nagpur SEZ , Co- Developer Plot No:7 , Sector – Special Economic Zone Mihan Notified area , Incubation Center Ground Floor – Nagpur, Maharashtra – 441108 |
| Jaipur- Banking Data- 0 – 1 years |
| Date & time 14th November , 10.00 AM – 1.00 PM Venue Infosys BPM Limited, Mahindra World City (SEZ) Jaipur Ltd, Village Kalwara, Tehsil Sanganer, Off National Highway No. 8, Jaipur- 302037 Rajasthan, India Contact Purva Sharma |
| Kolkata- Customer Support- 0 – 1 years |
| Date & time 14th November – 15th November , 10.00 AM – 1.00 PM Venue Infosys Limited Plot No IIIG/2,P. S-New Town, Kolkata -700135 (Hatisala) Contact Chiranjit / Sayantika |
| Bangalore – Customer Support- 1 – 2 years |
| Date & time 16th November , 10.00 AM – 1.00 PM Venue Infosys Limited, 785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078 Land Mark: Sindhoora Convention Center Contact Anusha |
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How to Apply for Walk in Interview at Infosys BPM?
Candidates have to attend the Walk-in Interviews on the dates and Venues provided in the tables above. There is no need to register for the interviews. Candidates must carry the following documents to the interviews.
- Carry a printout of your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport)
- Carry ear/head phones to the hiring venue for in-person interviews
Walk in Interview at Infosys BPM: FAQ
What is the salary of a Customer support at Infosys BPM?
Customer Service Representative salary at Infosys BPM in India ranges between ₹2.5 Lakhs to ₹4.0 Lakhs for experience between 2 years to 6 years.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.