W Energy Work From Home Jobs, W Energy is offering Remote Work opportunities to Any Graduates Freshers/Experienced for the role of Technical Support Engineer. Apply link, job requirements and all other details are provided below.
We Energy is inviting online application for the role of Technical Support Engineer. Candidates with Experience with monitoring tools are preferred for this job.
The expected salary for Technical Support Engineer at W Energy lies between ₹2 Lakhs to ₹6 Lakhs per year.
Table of Contents
W Energy Work From Home Jobs : Job details
| Role | Technical Support Engineer |
| Qualification | Bachelor’s degree |
| Experience | 5+years |
| Salary | 2L-6L per year |
| Location | Remote |
| Website | www.wenergy.com |
Who is eligible for the position of Technical Support Engineer at W Energy?
Candidates with following qualifications are eligible for the position
- 5+ years of experience in a technical support role
- Strong proficiency in at least one programming language – Ruby, Golang, Python or Javascript.
- Solid knowledge of Microsoft SQL (MS SQL) for database maintenance and troubleshooting.
- Strong understanding of REST APIs and experience in troubleshooting API-related issues
- Experience with monitoring tools (e.g., Prometheus, Grafana, AWS CloudWatch)
- Proven experience in conducting root cause analysis (RCA) and resolving production issues.
- Familiarity with support tools (e.g., Jira) and processes for issue tracking and maintaining Service Level Agreements (SLAs).
- Excellent communication skills to effectively interact with customers and internal teams.
- Ability to work independently and resolve production issues in high-pressure environments.
- Previous experience in CST shifts or a support-oriented role is preferred.
What are the responsibilities of Technical Support Engineer at W Energy?
- Provide Level 3 support for our Stream+ platform.
- Diagnose, troubleshoot, and resolve production issues, ensuring swift resolution to minimize customer impact.
- Conduct root cause analysis (RCA) for recurring issues and implement permanent fixes.
- Maintain and troubleshoot MS SQL Server databases, ensuring data integrity, availability, and performance.
- Collaborate with Level 1 and Level 2 support teams to escalate and resolve issues efficiently.
- Document fixes, enhancements, and issue resolutions to facilitate knowledge sharing and future reference.
- Assist in the release of hotfixes or patches in coordination with the development team.
- Ensure compliance with Service Level Agreements (SLAs) for response times and issue resolution.
- Share feedback with product and engineering teams regarding product supportability and customer pain points.
- This role requires to work from 8:00 AM to 5:00 PM CST hours.
How to apply for the position of Technical Support Engineer at W Energy?
You can apply for this job directly through the official W Energy website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Web Energy career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About W Energy
W Energy is a technology company that provides cloud-based software solutions for the oil and gas industry. Their platform helps energy companies manage accounting, production, land, and revenue operations efficiently, enabling better decision-making and improved operational performance.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.