Sutherland Work From Home Jobs, Sutherland is offering Remote Work opportunities to Any Graduates Freshers/Experienced for the role of Associate Customer Service. Apply link, job requirements and all other details are provided below.
Sutherland is inviting online application for the role of Associate Customer Service. Candidates with are Bachelor’s degree with 0-7 years of experience in AR Collections are preferred for this job.
The expected salary for Associate Customer Service at Sutherland lies between ₹1 Lakhs to ₹5 Lakhs per year.
Table of Contents
Sutherland Work From Home Jobs : Job details
| Role | Associate Customer Service |
| Qualification | Bachelor’s degree |
| Experience | 0-7 years |
| Salary | 1L-5L per year |
| Location | Remote |
| Website | www.sutherland.com |
Who is eligible for the position of Associate Customer Service at Sutherland?
- Bachelor’s degree with 0-7 years of experience in AR Collections
- Location – candidate should be sourced only from operating locations of Sutherland and must be relocating to Chennai
- Freshers with very good communication skills or candidates with International Voice experience or International Collections experience.
- SHIFT – UK Shift
What are the responsibilities of Associate Customer Service at Sutherland?
- Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
- Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
- Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
- Monitor high-risk accounts and ensure timely escalation of challenges to management
- Continually look at ways to improve the customer experience
- Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
- Meet the monthly productivity goals
- Reconcile complex accounts and have excellent attention to detail
- Prepare daily aging report
- Strategize the portfolio
- Fix the root cause and collect
- Work with internal and external stakeholders for better resolution
- Provide visibility to the leadership
How to apply for the position of Associate Customer Service at Sutherland?
You can apply for this job directly through the official Sutherland website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Sutherland career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About Sutherland
Sutherland is a multinational business process outsourcing (BPO) and technology-enabled services company. The company has presence in over 40 countries, serving clients across various industries, including technology, healthcare, finance, telecommunications, and retail. The company offers a wide range of services, including customer service, technical support, sales, back-office processing, and digital transformation solutions. Sutherland leverages advanced technologies such as artificial intelligence, automation, and analytics to optimize processes and improve business outcomes for its clients.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.