Smartlead Work From Home Jobs, Smartlead is offering Remote Work opportunities to Any Graduates Freshers/Experienced for the role of Technical Customer Support. Apply link, job requirements and all other details are provided below.
Smartlead is inviting online application for the role of Technical Customer Support. Candidates with experience with SaaS chat support are preferred for this job.
The expected salary for Technical Customer Support at Smartlead lies between ₹3 Lakhs to ₹5 Lakhs per year.
Table of Contents
Smartlead Work From Home Jobs : Job details
| Role | Technical Customer Support |
| Qualification | Bachelor’s degree |
| Experience | Freshers |
| Salary | 7L-12L per year |
| Location | Remote |
| Website | www.smartlead.com |
Who is eligible for the position of Technical Customer Support at Smartlead?
Candidates with following qualifications are eligible for the position
- Should be flexible to work in any shift including night shift (shift will change every 3 months)
- Previous experience with SaaS chat support
- Understanding of how cold email campaign writing and creating works.
- Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented, fast-paced environment.Provided support via live chat and Gmeet if required.
- Ability to multi-task and work efficiently in a fast paced environment.Good to have:
- Cold emailing knowledge
- Prior Experience of working in a Start-up.
- Self-dependent and Quick learner.
What are the responsibilities of Technical Customer Support at Smartlead?
- Promptly resolve customer inquiries and problems, ensuring high satisfaction levels.
- Provide timely assistance through live chat and Slack community, maintaining active and effective communication.
- Engage daily with the engineering team to stay aligned on product updates and customer feedback.
- Aggregating common questions users ask into the Help desk with thorough guides/videos/articles on how to solve a particular problem or how to achieve a certain outcome
- Should take ownership of the tickets that you create and follow up with the Engineering team and Customer until the issue is resolved.
- Collect feature requests from customers and update it in the Linear.
Customer satisfaction rating must be more than 90% on a monthly basis.
How to apply for the position of Technical Customer Support at Smartlead?
You can apply for this job directly through the official Smartlead website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Smartlead career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About Smartlead
Smartlead is an advanced sales automation and lead generation platform designed to streamline outreach and boost conversions. It offers AI-powered email sequencing, multi-channel engagement, and smart personalization, helping businesses scale their sales efforts efficiently.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.