Nokia Jobs for Freshers, Nokia is hiring Customer Technical Advocate across India. Candidates having Strong knowledge of telecommunication technologies, particularly in the Evolved Packet Core (EPC) domain and relevant 3GPP standards are eligible to apply.
Nokia is inviting online application for any graduate candidates for the position of Customer Technical Advocate. Candidates with Theoretical and practical experience in testing and troubleshooting EPC nodes are preferred for this job.
The expected salary range from ₹2 Lakhs per year for freshers and ₹5 Lakhs per year for candidates with relevant experience. Skills required, Application procedure and more details about the job are provided below.
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Nokia Jobs for Freshers : Job details
| Role | Customer Technical Advocate |
| Qualification | Bachelor’s degree |
| Experience | Freshers |
| Salary | 2L-5L per year |
| Location | Across India (Hybrid) |
| Website | www.nokia.com |
Who is eligible for the position of Customer Technical Advocate at Nokia?
Candidates with following qualifications are eligible for the position
- Strong knowledge of telecommunication technologies, particularly in the Evolved Packet Core (EPC) domain and relevant 3GPP standards.
- Theoretical and practical experience in testing and troubleshooting EPC nodes.
- Understanding of virtualization principles and cloud concepts, including:
- Basic virtualization terms and requirements (e.g., threads, cores, hypervisor types, virtualization types, VMs, SR-IOV).
- OpenStack components.
- NFV MANO reference architecture.
What are the responsibilities of Customer Technical Advocate at Nokia?
- Represents the Technical Support Service in front of customer, managing difficult situations and conflict resolutions. (Note : CTCA is a dedicated role, EG only for customer(s) that is assigned to)
- Represents customer (interests) within Nokia for Technical Support Service activities.
- Provides customer-facing communication regarding operational, technical and quality issues. Makes timely recommendations to customer.
- Provides analysis of product release notes and alerts to the customer.
- Provides technical guidance for upgrades / retrofits, if within the scope of SWS.
- Supports Emergency Management (EM) team in technical aspects of outage management.
- Maintains information about customer network in relevant databases.
- Supports Care Program Management (CaPM) from a technical stand point.
- Is responsible along with / Coordinates with Care Program Management (CaPM) for customer satisfaction.
- Keeps aware of network health from SWS perspective.
- Keeps technically abreast with NPI and rollout activities of the customer.
- Keeps aware of tendering negotiations (SWS scope) for the customer. Can make suggestions or raise concerns.
- Shares sales opportunities with Care Program Management (CaPM) or Sales.
- Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues contributing to improve products or services.
- Has business knowledge and uses understanding of how relevant areas integrate to achieve objectives.
- Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective.
- Shares initial ideas for professional direction of own organisational unit.
- Acts as a professional advisor and mentor for workteam / taskforces.
How to apply for the position of Customer Technical Advocate at Nokia?
You can apply for this job directly through the official Nokia website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Nokia career webpage.
- Click on the “Apply” button on the official website
- Enter your details as requested and upload your resume and submit the application.
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About Nokia
Nokia, a multinational telecommunications technology company, a pioneer in the early days of mobile phones and now a leader in 5G networks and digital infrastructure. The company invests heavily in research and development, driving advancements in areas such as network architecture, software solutions, and Internet of Things (IoT) connectivity.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.