MongoDB is hiring Sales Support Associate in the location Gurgaon. Candidates having good Salesforce Knowhow and basic understanding of objects: account, contact, lead, opportunity are eligible to apply.
MongoDB is inviting online application for candidates for the position of Sales Support Associate in the location Gurgaon. Candidates with Experience in working with ticketing/case management systems e.g. Salesforce, Zendesk, Jira and similar tools are preferred for this job.
The expected salary range from ₹5 Lakhs per year for freshers and ₹8 Lakhs per year for candidates with relevant experience. Skills required, Application procedure and more details about the job are provided below.
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MongoDB is hiring Sales Support Associate : Job details
| Role | Sales Support Associate |
| Qualification | Any Graduate |
| Experience | 3 year |
| Salary | 5L-8L per year |
| Location | Gurgaon |
| Website | www.mongodb.com |
Who is eligible for the position of Sales Support Associate at MongoDB?
Candidates with following qualifications are eligible for the position
- Graduate in any discipline with minimum 2.5 years of sales operations experience is preferred
- Must have good Salesforce Knowhow and basic understanding of objects: account, contact, lead, opportunity
- Hands on experience on Data Loader, Demand Tools or similar tools and knowledge of research databases such as ZoomInfo, InsideView, Crunchbase etc is preferred
- Hands on experience on sales productivity and efficiency tools such as LeadIQ, ZoomInfo, and Cognism is preferred
- Experience in working with ticketing/case management systems e.g. Salesforce, Zendesk, Jira and similar tools
- Able to handle and work with large volume of data
- Understanding of sales cycle and process & data segmentation
- Must have hands on experience on Microsoft Office/G suite and intermediate proficiency in Advanced Excel and Macros
- Must show process and business oriented mindset
- Must have critical thinking, attention to detail, problem solving and troubleshooting attitude
- Should have problem identification and articulation skills
- Experience – 3 yrs in SQL
- Strong Automation Skills with experience in SQL/BI
- Good Data warehouse knowledge
- Bachelor’s degree or higher in Operations, Business, Project Management, Engineering
- Open-minded, creative, and proactive thinking
- Prior experience working with Salesforce.com and familiarity with the Lead flow process including an understanding of Lead, Account, Contact, Opportunity structure, searching, editing records. Prior experience working with bulk update tools like the workbench
What are the responsibilities of Sales Support Associate at MongoDB?
- Data maintenance and cleanup initiatives such as Account Hierarchy, merging unnecessary accounts, contact movement and contact merging, cloud org movement etc
- Front-line/Tier-1 Support for Sales via the Sales Operations Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate
- Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps
- Data cleanliness activities such as reviewing and correcting both recurring and ad hoc data audits
- Data updates, such as Account/Territory Assignments
- User Administration e.g. activating new users and deactivating departing users in sales tools
- Identification of trends of issues, problems, and requests that may be symptoms of broader opportunities for improvements in processes, tools, or training
- Configuration/setup tasks in Salesforce.com and other Sales Tools, such as our custom Territory Management solution or our user hierarchy management in Aviso (forecasting tool)
- Adaptive to constantly shifting priorities and responsive to unpredictable volume of inbound requests with varying degrees of vitality
- Ability to learn prescribed tasks quickly, and grow into understanding and supporting less prescribed processes along with creating documentation SOPs
- Strong analytical skills, multitasker, gives attention to detail & showcases customer centricity in managing day to day operations
- Identify and qualify new accounts to support the team in managing territory bullpens globally
- Build Pipeline Generation (PG) research reports by researching accounts and executives to identify and build lists of key roles and targets
- Collects, analyzes, and interprets data to identify trends, patterns, and generates insights
- Writing SQL queries to automate manual processes
- Create Sigma/Tableau dashboards
- Analyzing code segments regularly
- Working with internal customers across different time zones
- Create requirement gathering docs, estimate project timelines, UAT scenarios, automation release
- Skills & Experience
How to apply for the position of Sales Support Associate at MongoDB?
You can apply for this job directly through the official MongoDB website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official MongoDB career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About MongoDB
MongoDB Inc. is a prominent software company known for its innovative NoSQL database platform, MongoDB. The company’s database solution is designed for scalability, flexibility, and ease of use, catering to the needs of modern applications. Headquartered in New York City, MongoDB has grown to become a leading name in the database industry, empowering businesses worldwide to harness the power of their data with its powerful querying, indexing capabilities, and horizontal scaling.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.