Laundryheap is hiring Chat Support Junior Associate in the location Bangalore. Candidates having Relevant years of experience should be between 1-4 years are eligible to apply.
Laundryheap is inviting online application for candidates for the position of Chat Support Junior Associate in the location Bangalore. Candidates with Basic knowledge of Google Sheets skills are preferred for this job.
The expected salary range from ₹3 Lakhs per year for freshers and ₹5 Lakhs per year for candidates with relevant experience. Skills required, Application procedure and more details about the job are provided below.
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Laundryheap is hiring Chat Support Junior Associate : Job details
| Role | Chat Support Junior Associate |
| Qualification | Bachelor’s degree |
| Experience | 1-4 years |
| Salary | 3L-5L per year |
| Location | Bangalore |
| Website | www.laundryheap.com |
Who is eligible for the position of Chat Support Junior Associate at Laundryheap?
Candidates with following qualifications are eligible for the position
- Relevant years of experience should be between 1-4 years.
- High Proficiency in English (both spoken and written).
- Email / live chat support experience
- Basic knowledge of Google Sheets skills.
- Experienced in the investigation of quick resolution and escalation.
- To-do attitude and problem-solving state of mind.
- Strong multitasking skills in a high-energy environment.
- Be flexible and supportive of the team. (UK/US Shifts)
- Able to continually seek improved ways of working.
- Past experience working in a UK/US process.
- Experience of working in a fast-paced, international service sector environment
What are the responsibilities of Chat Support Junior Associate at Laundryheap?
- Driver Support: Respond promptly and professionally to driver inquiries through chat platforms, and other designated communication channels.
- Providing Detailed Information: Provide accurate and detailed information about company policies, procedures, and services to drivers.
- Issue Resolution: Analyze, troubleshoot, and resolve driver issues ensuring effective and timely resolution and providing feedback to the relevant departments for process improvements.
- Live Route Management: Monitor and manage live driver routes in real-time to ensure optimal delivery times, address any on-route issues, and make necessary adjustments to maintain efficient service standards
- Documentation: Record all driver interactions, including inquiries, complaints, and resolutions, in the appropriate systems.
- Knowledge Management: Maintain and update a knowledge base of common driver-related issues and solutions. Contribute to internal documentation to enhance team knowledge and efficiency.
- Performance Adherence: Follow established performance metrics, service level agreements (SLAs), and quality standards.
- Industry Awareness: Stay informed about industry trends and company policies related to driver support and development.
How to apply for the position of Chat Support Junior Associate at Laundryheap?
You can apply for this job directly through the official Laundryheap website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Laundryheap career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application
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About Laundryheap
Laundryheap is a fast-growing global on-demand laundry and dry-cleaning service that brings convenience to customers’ doorsteps. Headquartered in London, UK, Laundryheap operates in multiple cities worldwide, offering same-day collection and next-day delivery for laundry, ironing, and dry-cleaning needs. Using technology to simplify the process, the platform provides seamless booking through its app or website, ensuring a hassle-free experience. Committed to sustainability, Laundryheap incorporates eco-friendly practices across its operations. The company fosters a dynamic and innovative work environment, offering exciting career opportunities in technology, operations, customer service, and marketing for professionals passionate about revolutionizing the laundry industry.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.