Jumpcloud Work From Home Jobs, Jumpcloud is offering Remote Work opportunities to Any Graduates Freshers/Experienced for the role of Customer Support Engineer. Apply link, job requirements and all other details are provided below.
Jumpcloud is inviting online application for the role of Customer Support Engineer. Candidates with Minimum of 2+ year experience in a technical, customer-facing position, preferably in a SaaS environment are preferred for this job.
The expected salary for Customer Support Engineer at Jumpcloud lies between ₹2 Lakhs to ₹4 Lakhs per year.
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Jumpcloud Work From Home Jobs : Job details
| Role | Customer Support Engineer |
| Qualification | Bachelor’s degree |
| Experience | 2+years |
| Salary | 2L-4L per year |
| Location | Remote |
| Website | www.jumpcloud.com |
Who is eligible for the position of Customer Support Engineer at Jumpcloud?
Candidates with following qualifications are eligible for the position
- Minimum of 2+ year experience in a technical, customer-facing position, preferably in a SaaS environment
- Minimum of 2+ year experience working with mission critical customer issues and customer and technical escalations
- Excellent interpersonal communication
- Passion for learning new technologies and understanding how to utilize them in a customer-facing environment
- Ability to thrive in a rapidly changing environment
- Strong oral and written communication skills
- A logical approach to problem solving
- Basic understand of several of the following concepts:
- In-depth knowledge of the Windows platform – Registry Hives, LGPOs, PowerShell and CMD, Windows Credential Manager (WCM), Event Logging, Windows Home/Pro/Server Experience
- In-depth knowledge of the Active Directory platform – Domain Forests, GPOs, Azure Active Directory (AAD), User/Group Management, Network Architecture and Design
- Networking & Authentication (RADIUS)
- Directory Services (Active Directory, G Suite, Okta, LDAP)
What are the responsibilities of Customer Support Engineer at Jumpcloud?
- Provide technical support, troubleshooting and issue resolution to our customers via email, telephone, chat or remote web session.
- Manage a queue of support tickets for high priority and complex technical issues
- Reproduce issues in-house and respond to customers in a timely manner.
- Collaborate with peers, mentors, our knowledge base, community forums and other internal tools to provide the most effective, world-class solutions for our customers.
- Collaborate with Product and Learning teams to ensure customer education programs are accurate and up to date
- Maintain a technical understanding of the entire JumpCloud Platform
- Collaborate with Account Manager and Implementation Engineers to ensure the success of our new customers as they transition into the day to day use of our product
- Develop and maintain internal knowledge base articles to increase shared knowledge among the entire support engineering team
- Collaborate with peers on projects aimed at improving the customer and support engineer experiences
- On-call rotation required. Duration – 1 week intervals. Duties include monitoring of status updates and external customer responses to incoming cases during outage.
How to apply for the position of Customer Support Engineer at Jumpcloud?
You can apply for this job directly through the official Meesho website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Meesho career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About Jumpcloud
JumpCloud is a cloud-based platform that helps businesses manage user identities, device access, and security across multiple operating systems. Founded in 2013, it offers solutions like Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Mobile Device Management (MDM) to simplify IT operations and enhance security.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.