Infosys Job Openings – Service Desk Voice Process | 0-4 years

Infosys Job Openings, Walk in Interview for Any Graduate Freshers for the role of Service Desk Voice Process in Kolkata. Expected salary of a Service Desk Analyst at Infosys is between 2.25 – 3.5 LPA.

Walk in Drives are conducted on 1 August to 10 August in Infosys office in Kolkata. Candidates with Any Graduate degree with 0-4 years of experience are eligible to apply in these roles. More details about Infosys Jobs for freshers are provided below.

Infosys BPM (Business Process Management) is the business process outsourcing arm of Infosys, one of India’s largest and most renowned IT services companies. The company operates globally, serving clients across various industries, including finance, healthcare, retail, and telecommunications. Leveraging advanced technologies, such as automation, artificial intelligence, and analytics, Infosys BPM focuses on enhancing operational efficiency, optimizing business processes, and driving innovation for its clients.

Infosys Job Openings : Job Details

Who are eligible to apply for the position of Service Desk at Infosys?

The candidates with some or all of the following skills are eligible for this job.

• Excellent in communication
• Need to work on US shift timings.
• Need to complete specific and dedicated training programs set by the client.
• Ready to work in 24*7 shifts, work from office in Pune
• Full time education of 15 years
• For Service Desk :: Knowledge/Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory is required

What are the responsibilities of a Service desk?

The responsibilities of a Service Desk Voice Process at Infosys are as follows.

• Provide first-level resolution to the customers
• Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
• Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
• Build rapport with customers through active listening, effective communication, and attention to detail.
• Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
• Document and track customer interactions and technical issues in the service management system.
• Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
• Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

How to Apply for the job of Service Desk at Infosys?

Candidates have to attend the Walk-in Interviews on the dates and Venues provided in the tables below. There is no need to register for the interviews. Candidates must carry the following documents to the interviews.

• Updated resume.
• Any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

What is the hiring process at Infosys?

The hiring process at Infosys for Service desk roles for freshers is conducted in three rounds of interviews

• Assessment
• Technical Round
• HR Round

Disclaimer

The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.