Hatch is hiring Service Desk Technician in the location Gurgaon. Candidates having Knowledge of engineering software such as Autodesk, ESRI and Bentley products are eligible to apply.
Hatch is inviting online application for candidates for the position of Service Desk Technician in the location Gurgaon. Candidates with Experienced in handling Events, Live Meetings, Webinars and corporate events using MS Teams, WebEx or Zoom Video or similar platforms are preferred for this job.
The expected salary range from ₹3 Lakhs per year for freshers and ₹9 Lakhs per year for candidates with relevant experience. Skills required, Application procedure and more details about the job are provided below.
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Hatch is hiring Service Desk Technician : Job details
| Role | Service Desk Technician |
| Qualification | College diploma or degree with experience in desktop/technical support in a Microsoft Windows network environment. |
| Experience | 2 years |
| Salary | 7L-9L per year |
| Location | Gurgaon |
| Website | www.hatch.com |
Who is eligible for the position of Service Desk Technician at Hatch?
Candidates with following qualifications are eligible for the position
- College diploma or degree with experience in desktop/technical support in a Microsoft Windows network environment.
- Ability to support HP laptop/desktop computers, peripherals, Ricoh, Canon, HP multi-function printers and other computer hardware.
- Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required;
- Familiarity with standard Service Desk software and a good knowledge of remote user support;
- Excellent understanding of Microsoft products, including MS Office 365, Teams, SharePoint, OneDrive is required;
- Application Support for Adobe Acrobat, Bluebeam, and other current and new applications that exist within the organization;
- In-depth knowledge of Windows Active Directory User and Computer Administration; MS Intune, SCCM, Microsoft Exchange and 365 Admin;
- Experienced in handling Events, Live Meetings, Webinars and corporate events using MS Teams, WebEx or Zoom Video or similar platforms;
- Exposure to IT Service Management and delivery systems, e.g. Zendesk, ServiceNow, Remedy; Jira;
- Strong analytical, problem solving and troubleshooting skills;
- Ability to function well in a team environment; work independently as needed;
- A+, Network +, Security + or MCP certifications are an asset
- Strong customer focus skills;
- Strong oral and writing proficiency in English is mandatory;
- Minimum two-year relevant experience working in a similar corporate service desk technical support role;
- All candidates must have legal authorization to work without employer sponsorship and ability to travel if necessary;
What are the responsibilities of Service Desk Technician at Hatch?
- Provide technical support to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services;
- Respond to service requests and incidents from customers and users via telephone, email, chat, or web portal;
- Prioritize and manage service support requests in line with expected service levels targets;
- Escalate complex or unresolved problems to the appropriate level of support;
- Setup, oversee & teardown corporate events
- Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects;
- Must be able to deploy image and software to computers locally and remotely;
- Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required;
- Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead;
- Promote and adhere to departmental and organizational information security policies, standards and procedures;
- Perform other related duties incidental to the work described;
- Strive for excellence in customer service in line with the company values and expectations;
How to apply for the position of Service Desk Technician at Hatch?
You can apply for this job directly through the official Hatch website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Hatch career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About Hatch
Hatch is a global engineering, project management, and consulting firm dedicated to delivering innovative solutions across the metals, energy, infrastructure, and digital sectors. Headquartered in Mississauga, Canada, Hatch leverages its deep technical expertise and cutting-edge technology to tackle complex challenges and create sustainable outcomes for clients worldwide. With a strong focus on innovation, sustainability, and client success, Hatch collaborates with industries to optimize processes, improve efficiency, and drive impactful results. The company fosters a dynamic and inclusive work culture, offering exciting career opportunities in engineering, project management, consulting, and technology for professionals passionate about shaping a better, more sustainable future.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.