FiscalNote Work From Home Jobs, FiscalNote is offering Remote Work opportunities to Any Graduates Freshers/Experienced for the role of Client Support Associate. Apply link, job requirements and all other details are provided below.
FiscalNote is inviting online application for the role of Client Support Associate. Candidates with Prior knowledge about customer support and help desk industry are preferred for this job.
The expected salary for Client Support Associate at FiscalNote lies between ₹2 Lakhs to ₹5 Lakhs per year.
Table of Contents
FiscalNote Work From Home Jobs : Job details
| Role | Client Support Associate |
| Qualification | Bachelor’s degree |
| Experience | 1-2 years |
| Salary | 2L-5L per year |
| Location | Remote |
| Website | www.fiscalnote.com |
Who is eligible for the position of Client Support Associate at FiscalNote?
Candidates with following qualifications are eligible for the position
- 1-2 years work experience in support role
- Prior knowledge about customer support and help desk industry preferred
- Ability to manage and assign priority to urgent tasks
- Excellent clarity in communication and telephone/email etiquette
- A knack for developing rapport and appropriately employing empathy
- Love of data and experience using it for informed process change
- Proactive at resolving issues and with high energy and technical acumen
- Proficiency with Zendesk or related help desk software preferred
- Experience with Content Management Systems a plus
- Passion for government processes, civic engagement, and data
- Experience with data analytics a plus
What are the responsibilities of Client Support Associate at FiscalNote?
- Manage Support requests through email, phone, and chat channels
- Conduct troubleshooting calls, chats, and emails
- Interface with Product/Engineering to meet user needs
- Maintain Knowledge Base (Help Center) to empower self-service UX
- Report on user interaction data from Support tools (Zendesk)
- Recommend software and process improvements to users
- Track client issues and resolutions
- Ensure high levels of Customer Satisfaction with every conversation
- Deliver white glove service to each client
How to apply for the position of Client Support Associate at FiscalNote?
You can apply for this job directly through the official FiscalNote website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official FiscalNote career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About FiscalNote
FiscalNote is a leading technology and data company that provides legislative and regulatory intelligence, as well as global policy monitoring and analysis. The company offers a comprehensive suite of tools for organizations to track, analyze, and act on government activity across multiple jurisdictions. Founded in 2013, the company has grown to serve a diverse range of clients, including corporations, non-profits, and government agencies, helping them navigate complex policy landscapes and make informed decisions.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.