Enverus Work From Home Jobs, Enverus is offering Remote Work opportunities to Any Graduates Freshers/Experienced for the role of Customer Access Admin. Apply link, job requirements and all other details are provided below.
Enverus is inviting online application for the role of Customer Access Admin. The expected salary for Customer Access Admin at Enverus lies between ₹3 Lakhs to ₹5 Lakhs per year.
Table of Contents
Enverus Work From Home Jobs : Job details
| Role | Customer Access Admin |
| Qualification | Bachelor’s degree |
| Experience | 2 years |
| Salary | 3L-5L per year |
| Location | Remote |
| Website | www.enverus.com |
Who is eligible for the position of Customer Access Admin at Enverus?
Candidates with following qualifications are eligible for the position
- Atleast 2 years of customer service experience, particularly in roles involving application support.
- Proficiency in application support and the ability to troubleshoot technical issues related to customer accounts.
- Experience with customer service software and technologies (e.g., Zendesk, Salesforce) is advantageous.
- Excellent verbal and written communication abilities to effectively interact with internal and external stakeholders.
- Strong analytical skills to identify root causes of issues and implement appropriate solutions.
- Capability to multitask and prioritize tasks in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Willingness to learn new systems as Enverus releases new products and services.
What are the responsibilities of Customer Access Admin at Enverus?
- Solve technical problems concerning customer accounts
- Respond to internal/external stakeholder issues within agreed SLAs
- Escalate issues efficiently to the proper teams and track when issues are resolved.
- Work alongside support agents to assist customers with basic login/data issues. Determine the root cause of the problem and explain the solution(s).
- Learn new systems as new products/services release.
- Process tickets to renew, upgrade, and set up new clients within agreed SLAs
- Maintain customer accounts in multiple databases, ensuring data is consistent between them.
- Maintain internal resources for team members, assist with training new employees
- Provide first-level support for Enverus software applications, data, products, and services, answering and prioritizing service requests received via email, which may include rotating holidays and weekends.
- Respond to internal and external customer questions efficiently and effectively using active listening, personalization techniques, and focusing on adding value.
- Record resolution information in applicable ticketing software and maintain the accuracy of the help desk database.
- Investigate and validate reported issues to assess risk and exposure and drive prioritization discussions.
- Communicate with Senior Customer Support Analysts regarding escalated tickets and advanced solutions to customer inquiries.
- Work well in group problem-solving situations, look for ways to improve and promote quality, and manage difficult or emotional customer situations.
- Perform all other duties as assigned by the Manager.
How to apply for the position of Customer Access Admin at Enverus?
You can apply for this job directly through the official Enversus website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Enversus career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About Enverus
Enverus is a leading energy SaaS company providing data, analytics, and software solutions for the energy industry. It helps businesses in oil & gas, renewables, and power sectors make informed decisions, optimize operations, and drive growth through real-time insights and intelligence.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.