Entrust Work From Home Jobs, Entrust is offering Remote Work opportunities to Any Graduates Freshers/Experienced for the role of Customer Support Engineer. Apply link, job requirements and all other details are provided below.
Entrust is inviting online application for the role of Customer Support Engineer. Candidates with Experience of managing customer expectations and delivering results against tight deadlines are preferred for this job.
The expected salary for Customer Support Engineer at Entrust lies between ₹2 Lakhs to ₹5 Lakhs per year.
Table of Contents
Entrust Work From Home Jobs : Job details
| Role | Customer Support Engineer |
| Qualification | BSc/MSc in Computer Science, Engineering or other science subject. |
| Experience | 2 years |
| Salary | 2L-5L per year |
| Location | Remote |
| Website | www.entrust.com |
Who is eligible for the position of Customer Support Engineer at Entrust?
Candidates with following qualifications are eligible for the position
- A minimum 2 years of experience as a Technical Support Engineer in a Customer Service or software support role
- Empathy, and desire to help others.
- Pragmatic problem-solving and critical thinking skills.
- Diligence, patience and friendliness under time pressure.
- Time management and the ability to multitask.
- Willingness and ability to work on some public holidays as required to provide customer support.
- Strong analytical skills, familiar with system log analysis.
- Experience writing documentation for Knowledge Base and Help Centers.
- Can work independently and make decisions even when limited details are available.
- Ability to collaborate with other team members to deliver maximum importance in addressing customers enquiries.
- Sense of urgency, ability to prioritize tasks based on business priorities.
- Experience of managing customer expectations and delivering results against tight deadlines.
- Fluent spoken and written English.
- Practical experience with at least one programming language: ideally Ruby, Python or JavaScript.
- Good knowledge of SQL databases.
- Knowledge of APIs, SDKs, and web applications and how they work.
- Must be able to lawfully work within the country of employment and have unrestricted work authorization for that country
- BSc/MSc in Computer Science, Engineering or other science subject.
- Familiarity with an Agile environment.
What are the responsibilities of Customer Support Engineer at Entrust?
- Product understanding – Developing a deep understanding of the Onfido product suite and how it is used by our customers, collaborating with support engineers, product managers, software engineers, and mentors. Show confidence when demonstrating solutions.
- Demonstrate a Customer Experience mindset – Holistic understanding of customer experience, and what drives and impacts customers at each stage of their onboarding journey. All-encompassing approach to customer support, adapting your language to fit the audience.
- Problem solving – Supporting the team as they investigate, debug, reproduce and fix any technical issues customers are facing when using our services.
- Product improvement – You know what works well and what needs some tweaking. You will work with Product Managers in defining the product roadmap, by surfacing customer feedback and learnings from past requests. You will help maintain accurate product documentation and will constantly try to improve internal processes.
- Tooling – You’re constantly looking for opportunities to automate support tasks, by using scripts and by developing custom tools that will make the job easier.
How to apply for the position of Customer Support Engineer at Entrust?
You can apply for this job directly through the official Entrust website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Entrust career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
| Apply for the latest jobs |
| JLL Technologies Work From Home Jobs – Product Support – Freshers – Click here Work From Home Jobs at GE Vernova – Service Specialist – Freshers – Click here Cornerstone is hiring Customer Support Operations Analyst – Freshers – Click here |
About Entrust
Entrust Software & Services is a technology company specializing in providing robust software solutions and IT services to businesses across various industries. The company focuses on delivering high-quality, innovative software products that streamline operations, enhance productivity, and drive digital transformation by providing its expertise in software development, system integration, and IT consulting to address complex business challenges of its clients.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.