Egnyte Work From Home Jobs, Egnyte is offering Remote Work opportunities to Any Graduates Freshers/Experienced for the role of Customer Success & Renewals Specialist. Apply link, job requirements and all other details are provided below.
Egnyte is inviting online application for the role of Customer Success & Renewals Specialist. Candidates with Strong proficiency in CRM tools are preferred for this job.
The expected salary for Customer Success & Renewals Specialist at Egnyte lies between ₹3 Lakhs to ₹5 Lakhs per year.
Table of Contents
Egnyte Work From Home Jobs : Job details
| Role | Customer Success & Renewals Specialist |
| Qualification | Bachelor’s degree |
| Experience | 2+years |
| Salary | 3L-5L per year |
| Location | Remote |
| Website | www.egnyte.com |
Who is eligible for the position of Customer Success & Renewals Specialist at Egnyte?
Candidates with following qualifications are eligible for the position
- 2+ years of experience in a Customer Success, Renewals, Sales Operations, or similar role within a SaaS or MSP environment.
- Strong proficiency in CRM tools (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango) as well as Zendesk.
- Knowledge of Confluence would be valuable.
- Exceptional analytical skills with experience working in Excel or other reporting tools (e.g., Tableau, Power BI).
- Excellent communication and organizational skills, with a strong attention to detail.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Ability to work in US EST hours (required)
- Familiarity with subscription-based software.
- Experience working in a Managed Service Provider or IT services organization.
- Understanding of customer success methodologies, customer lifecycle management, and renewal best practices.
- exceptional customer experiences and driving business growth. Join us and help shape the future of our MSP services.
What are the responsibilities of Customer Success & Renewals Specialist at Egnyte?
- Manage and optimize tools and systems used by the Customer Success and Renewals team (e.g., Salesforce, Gainsight).
- Assist in creating and maintaining reporting and any dashboards for renewals and customer success actions and results along with assisting in synthesizing this data into consolidated reporting on results.
- Develop and maintain documentation for customer success and renewal processes, playbooks, and workflows.
- Monitor renewal pipelines and ensure proactive communication with the team regarding upcoming renewals, terminations, or risks.
- Support the preparation of renewal quotes, proposals, and contracts.
- Work directly with the MSP team and customers to help them understand and resolve matters related to their invoicing.
- Customer Success Enablement
- Provide insights into customer usage, adoption, and health trends through data analysis and reporting.
- Partner with the MSP team to identify opportunities to enhance customer satisfaction and reduce churn.
- Maintain accurate customer data in the CRM and other systems to support efficient decision-making.
- Generate regular and ad-hoc reports on renewals, churn, upsell opportunities, and customer health. Identify gaps or inefficiencies in reporting and work to resolve them.
- Working MSP related tickets in Zendesk.
- Act as a liaison between MSP Renewals team, Sales, and other internal teams to ensure seamless communication and handoffs.
- Support internal meetings and initiatives by preparing presentations, reports, and documentation.
- Working with Customer Success Operations to support the development of customer engagement campaigns aimed at improving retention and renewals along with operational projects
How to apply for the position of Customer Success & Renewals Specialist at Egnyte?
You can apply for this job directly through the official Egnyte website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Egnyte career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About Egnyte
Egnyte is a leading provider of cloud content collaboration and governance solutions, enabling businesses to securely manage and share files across teams and devices. Its platform combines the ease of cloud file storage with robust data security, compliance, and governance features, making it ideal for organizations in highly regulated industries. Egnyte allows businesses to control access, monitor file usage, and ensure compliance with data regulations, while offering seamless integration with popular tools like Microsoft Office, Google Workspace, and more.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.