Duck Creek Technologies Work From Home Jobs, Duck Creek Technologies is offering Remote Work opportunities to Any Graduates Freshers/Experienced for the role of Associate Manager – Customer Success Engineer. Apply link, job requirements and all other details are provided below.
Duck Creek Technologies is inviting online application for the role of Associate Manager – Customer Success Engineer. Candidates with Experience with enterprise SaaS platforms and multi-platform architecture are preferred for this job.
The expected salary for Associate Manager – Customer Success Engineer at Duck Creek Technologies lies between ₹4 Lakhs to ₹6 Lakhs per year.
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Duck Creek Technologies Work From home Jobs: Job details
| Role | Associate Manager – Customer Success Engineer |
| Qualification | Bachelor’s degree |
| Experience | 3-5 years |
| Salary | 4L-6L per year |
| Location | Remote |
| Website | www.duckcreektechnologies.com |
Who is eligible for the position of Associate Manager – Customer Success Engineer at Duck Creek Technologies?
Candidates with following qualifications are eligible for the position
- Bachelor’s degree in a technical discipline or equivalent experience with proven training in network administration, computer programming, or information systems degree and/or relevant experience
- Must have experience with .NET (or Java) and Azure (or AWS) framework
- Experience with enterprise SaaS platforms and multi-platform architecture
- Familiarity with microservices, containers, and Infrastructure as Code best practices
- Must have experience in SQL Server and Windows Server
- Hands-on experience in DevOps
- 3+ years of experience with Cloud Environment (Azure/AWS) and Container management (Kubernetes)
- Minimum 5 years working in customer-facing technical role
What are the responsibilities of Associate Manager – Customer Success Engineer at Duck Creek Technologies?
- Provides technical leadership to the project team to design the overall solution to remain within the boundaries of SaaS and to resolve ongoing technical issues within the project tied to Azure components.
- Provides ongoing support and guidance to implementation teams and ensuring they are compliant with Duck Creek OnDemand processes and best practices.
- Presents technical issues to technical governance boards inclusive of the Enterprise Architecture team when required for project decisions and communicates those decisions to the impacted teams inclusive of performing POCs to utilize new Azure / Cloud components to speed delivery.
- Responsible for all technical / liaison communication with the Customers and serves as a bridge cross Service Managers and Customers.
- Maintains/validates Customer Technical Runbook information cross clients and Duck Creek OnDemand.
- Creates and maintains client environment topology documentation.
- Works with the Account Manager and SI Team Lead to ensure conformance to DCOD processes and procedures.
- Manages environment dependencies with other OnDemand teams to ensure that these dependencies are met in timely and performant fashion
- Interfaces directly with SI team and client resources to provide guidance and support
- Ensures contingency plans are in place during releases.
- Ensures that environments support High Availability, and the DR plans are in place
- Ensures HA / DR / PEN tests are conducted (and documented) at least annually
- Works with Account Manager to measure and ensure compliance with monthly SLAs.
- Utilize Tools like Dynatrace and Splunk to identify potential performance and code issues with Duck Creek’s OnDemand software.
- Build knowledgebase of common issues / failures to eliminate repeatability and reduce time to get the customers back online.
- Perform all other duties and activities as required.
How to apply for the position of Associate Manager – Customer Success Engineer at Duck Creek Technologies?
You can apply for this job directly through the official Duck Creek Technologies website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Duck Creek Technologies career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About Duck Creek Technologies
Duck Creek Technologies is a leading provider of SaaS-based core systems for the property and casualty (P&C) insurance industry. Their solutions help insurers streamline policy, billing, claims, and analytics processes, enabling faster product launches, improved customer experiences, and greater operational efficiency.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.