Diagrid Work From Home Jobs, Diagrid is offering Remote Work opportunities to Any Graduates Freshers/Experienced for the role of Customer Support Engineer. Apply link, job requirements and all other details are provided below.
Diagrid is inviting online application for the role of Customer Support Engineer. Candidates with Familiarity with Diagrid tools and services are preferred for this job.
The expected salary for Customer Support Engineer at Diagrid lies between ₹3 Lakhs to ₹5 Lakhs per year.
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Diagrid Work From Home Jobs : Job details
| Role | Customer Support Engineer |
| Qualification | Bachelor’s degree |
| Experience | 3+years |
| Salary | 4L-5L per year |
| Location | Remote |
| Website | www.diagrid.com |
Who is eligible for the position of Customer Support Engineer at Diagrid?
Candidates with following qualifications are eligible for the position
- 3+ years of experience working on technical support teams in the SaaS technology industry
- Strong understanding of distributed systems, cloud-native technologies, and microservices architectures.
- Experience with Kubernetes, containers, and related ecosystem tools.
- Proficiency in at least one programming language (Go, Python, .NET or JavaScript).
- Familiarity with Kubernetes troubleshooting and debugging tools, such as logs analysis and network diagnostics.
- Customer Focus:
- Excellent interpersonal and communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Proven experience in a customer-facing technical support or engineering role.
What are the responsibilities of Customer Support Engineer at Diagrid?
- Act as the first point of contact for customers seeking technical assistance through various channels (e.g., email, chat, or forums).
- Diagnose and resolve technical issues related to Diagrid products, ensuring timely responses within SLAs.
- Escalate unresolved issues to engineering teams while maintaining ownership until resolution.
- Contribute bug fixes, enhancements, and features requested by customers to the Dapr open-source project.
- Participate in quarterly planning meetings to influence project direction and feature scope.
- Document technical issues and resolutions in a knowledge base to enable user self-service.
- Create and maintain product documentation, code samples, and troubleshooting guides.
- Work as part of the Customer Success team to identify, prioritize, and resolve bugs and feature requests.
- Collaborate with the Open Source Engineering team on Dapr upstream improvements.
- Provide actionable customer feedback to the product team for continuous improvement.
- Help customers adopt Diagrid products and distributed system architectures with Dapr.
- Contribute to webinars, workshops, and training sessions to educate users on product features and updates.
How to apply for the position of Customer Support Engineer at Diagrid?
You can apply for this job directly through the official Diagrid website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Diagrid career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About Diagrid
Diagrid is a technology company specializing in cloud-native solutions, distributed systems, and application development. It provides tools and services that help businesses build scalable, high-performance applications with enhanced reliability. Focused on innovation and efficiency, Diagrid enables organizations to streamline development and optimize cloud infrastructure.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.