Cornerstone is hiring Customer Support Operations Analyst in the location Pune, Hyderabad. Candidates having Previous experience in a customer support environment are eligible to apply.
Cornerstone is inviting online application for candidates for the position of Customer Support Operations Analyst. Candidates with analytical skills and experience with data reporting and interpretation are preferred for this job.
The expected salary range from ₹2 Lakhs per year for freshers and ₹4 Lakhs per year for candidates with relevant experience. Skills required, Application procedure and more details about the job are provided below.
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Cornerstone is hiring Customer Support Operations Analyst: Job details
| Role | Customer Support Operations Analyst |
| Qualification | Bachelor’s degree |
| Experience | 1+years |
| Salary | 2L-4L per year |
| Location | Pune, Hyderabad |
| Website | www.cornerstone.com |
Who is eligible for the position of Customer Support Operations Analyst at Cornerstone?
Candidates with following qualifications are eligible for the position
- Salesforce Administrator Certification or equivalent experience
- Experience with CRM integrations and workflows.
- A solid understanding of Support best practices and KPIs
- Familiarity with business intelligence tools (e.g., Tableau, Power BI) and experience with creating reports for business users.
- Previous experience in a customer support environment.
- Microsoft Office experience (Excel, Word, PowerPoint)
- Superior written and verbal communication skills.
- Willingness to work in shifts, if required. (mostly US shifts).
- Previous experience with Salesforce or other CRM
- Excellent analytical skills and experience with data reporting and interpretation.
- Strong communication skills and the ability to work cross-functionally with teams.
- Problem-solving abilities and a customer-focused mindset.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
What are the responsibilities of Customer Support Operations Analyst at Cornerstone?
- Partner with Support leadership to understand business objectives and develop operations strategies to support these objectives
- Assist the Support team with technical issues or questions related to Salesforce, phone systems, or other support tools.
- Participate in User Acceptance Testing (UAT) for any of Global Customer Support tool projects (Salesforce, Jira, SearchUnify, etc.)
- Identify trends, bottlenecks, and areas for improvement to inform decisions and optimize workflows.
- Act as a liaison between the Support team and IT or other departments for issue resolution.
- Assist with the development and refinement of standard operating procedures (SOPs) for the Support team.
- Collaborate with team members from all around the world.
How to apply for the position of Customer Support Operations Analyst at Cornerstone?
You can apply for this job directly through the official Cornerstone website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Cornerstone career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About Cornerstone
Cornerstone OnDemand is a software company that specializes in cloud-based learning and talent management solutions. The company offers a comprehensive suite of products designed to help organizations manage and develop their workforce. These products typically include features for learning management, performance management, recruiting, and employee development.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.