Coates Work From Home Jobs, Coates is offering Remote Work opportunities to Any Graduates Freshers/Experienced for the role of Technical Support Engineer. Apply link, job requirements and all other details are provided below.
Coates is inviting online application for the role of Technical Support Engineer. Candidates with Basic knowledge in IT systems, networking or hardware preferred for this job.
The expected salary for Technical Support Engineer at Coates lies between ₹2 Lakhs to ₹5 Lakhs per year.
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Coates Work From Home Jobs : Job details
| Role | Technical Support Engineer |
| Qualification | Degree in IT ( BCA/MCA/Engineering or equivalent qualification) |
| Experience | Freshers |
| Salary | 5L-6L per year |
| Location | Remote |
| Website | www.coates.com |
Who is eligible for the position of Technical Support Engineer at Coates?
Candidates with following qualifications are eligible for the position
- Comfortable working on a rotational shift pattern, including night shifts.
- Basic knowledge in IT systems, networking or hardware
- Basic knowledge in a Linux (especially Ubuntu) environment
- Good to have knowledge of scripting (e.g. Bash, JavaScript, basic PHP, etc.)
- Understanding of server-client architecture
- Strong knowledge of Microsoft PowerPoint and Excel is an added advantage
- Degree in IT ( BCA/MCA/Engineering or equivalent qualification)
- Excellent Communication skills
What are the responsibilities of Technical Support Engineer at Coates?
- Handle and resolve support tickets from ticketing systems escalated by L1 points of contact
- Provide phone and email support, or remote assistance, to all clients
- Proactively stay up to date with all the latest technologies concerning Coates products and the underlying technologies
- Update and work-assigned cases in a timely manner adhering to the SLA
- Maintain strong customer rapport and excellent, timely communication
- Liaise with external clients and internal stakeholders to provide solutions and ensure service level agreements are met
- Troubleshoot, respond and resolve software/hardware issues within defined SLA.
- Address and resolve support tickets from our ticketing system.
- Provide basic network support
- Hardware configuration and installation of software.
- Interact with the Project Manager and Support Lead for tickets that require escalation.
- Perform basic L2 troubleshooting and liaising with the onsite technicians
- Setting and preparation for newly introduced stores.
- Verification and maintenance of small devices (basic assembly, SSD, and RAM replacement), OS/software installation, manufacturer warranty application, etc.
- Timely escalation of technical issues to L3 Support engineer
How to apply for the position of Technical Support Engineer at Coates?
You can apply for this job directly through the official Coates website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Coates career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About Coates
Coates Group is a global leader in innovative technologies, redefining how businesses connect with consumers through end-to-end digital merchandising solutions. Established in 1950, Coates has evolved into a prominent provider of digital signage, self-service kiosks, and software solutions, enhancing customer experiences across various industries. With a focus on data-driven strategies, Coates Group delivers engaging customer journeys and measurable business ROI for companies worldwide.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.