Clearwater Analytics is hiring Product Support Analyst in the location Noida. Candidates having Strong conversational and documentation writing skills are eligible to apply.
Clearwater Analytics is inviting online application for candidates for the position of Product Support Analyst in the location Noida. Candidates with Working knowledge on SQL and fetching data from APIs are preferred for this job.
The expected salary range from ₹4 Lakhs per year for freshers and ₹8 Lakhs per year for candidates with relevant experience. Skills required, Application procedure and more details about the job are provided below.
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Clearwater Analytics is hiring Product Support Analyst : Job details
| Role | Product Support Analyst |
| Qualification | Bachelor’s degree |
| Experience | 3 years |
| Salary | 4L-8L per year |
| Location | Noida |
| Website | www.clearwateranalytics.com |
Who is eligible for the position of Product Support Analyst at Clearwater Analytics?
- At least 3 years of experience in a technical support role or relevant accounting, or finance experience.
- Strong conversational and documentation writing skills.
- Enthusiasm for working at Clearwater.
- Are driven by client satisfaction.
- Strong communication and teamwork skills.
- Ability to manage own time and deliver expected results on time.
- Commitment to continuous learning and improvement.
- Exceptional problem-solving and analytical skills.
- Working knowledge on SQL and fetching data from APIs.
What are the responsibilities of Product Support Analyst at Clearwater Analytics?
- Collaborate with the CWAN team members and all internal stakeholders that interface with the Phoenix team.
- Interact with internal users to answer questions, provide manual support, replicate and troubleshoot issues, provide expertise in the software, communicate fixes, and direct issues to the right teams.
- Contribute to user-facing knowledge databases.
- Work with the team and product manager to track and quantify the impact of commonly encountered problems.
- Coordinate with multiple development teams, including those in Phoenix, to ensure swift and effective resolution of issues.
- Maintain Jira priorities to ensure that tasks are correctly ordered and addressed according to their urgency.
- Align Jira tickets with the correct development team in Phoenix to promote efficient workflows and expedited problem-solving.
- Implement ways to increase support bandwidth.
- Play an active role in facilitating just-in-time communication and documentation during incidents involving the team’s projects.
- Transform user feedback into feature and bug-fix ideas that deliver value to users.
- Guide newer team members in troubleshooting, replicating issues, and understanding how the software is used.
- Continuously build your skills through mentoring and access to free trainings on Udemy for Business.
How to apply for the position of Product Support Analyst at Clearwater Analytics?
You can apply for this job directly through the official Clearwater Analytics website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Clearwater Analytics career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About Clearwater Analytics
Clearwater Analytics is a leading provider of cloud-based investment accounting, reporting, and analytics solutions for asset managers, insurers, corporations, and financial institutions worldwide. Headquartered in Boise, Idaho, Clearwater simplifies complex investment operations by delivering real-time data and insights that drive informed decision-making. The company’s innovative platform streamlines processes, enhances transparency, and ensures regulatory compliance for its clients. Known for its customer-focused approach and technological excellence, Clearwater fosters a collaborative and inclusive workplace, offering exciting career opportunities in software development, data analytics, client services, and more, for professionals passionate about transforming the financial services industry.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.