Cactus Work From Home Jobs, Cactus is offering Remote Work opportunities to Any Graduates Freshers/Experienced for the role of Associate Quality & CX. Apply link, job requirements and all other details are provided below.
Cactus is inviting online application for the role of Associate Quality & CX. Candidates with strong customer-centric mindset with the ability to retain customers for life are preferred for this job.
The expected salary for Associate Quality & CX at Cactus lies between ₹3 Lakhs to ₹5 Lakhs per year.
Table of Contents
Cactus Work From Home Jobs : Job details
| Role | Associate Quality & CX |
| Qualification | Bachelor’s degree |
| Experience | Freshers |
| Salary | 3L-5L per year |
| Location | Remote |
| Website | www.cactus.com |
Who is eligible for the position of Associate Quality & CX at Cactus?
Candidates with following qualifications are eligible for the position
- A bachelor’s degree or higher in a relevant field.
- Excellent written and spoken communication skills; proficiency in English is mandatory, and knowledge of additional languages is a plus.
- A strong customer-centric mindset with the ability to retain customers for life.
- A collaborative spirit with the capability to work seamlessly across teams and functions to resolve complex situations.
What are the responsibilities of Associate Quality & CX at Cactus?
- Client Feedback Resolution: Take ownership of client concerns by understanding the issues and sentiments involved. Your goal will be to satisfactorily resolve feedback, ensuring clients do not face similar issues in the future.
- Transforming Client Experiences: Convert client dissatisfaction into delight through effective communication and problem-solving skills.
- Complex Situation Management: Handle challenging client interactions with perseverance and superior problem-solving abilities. Communicate courteously, empathetically, and effectively with both external and internal clients.
- Process Understanding: Gain a comprehensive understanding of internal delivery processes across various services, teams, and markets. Take necessary steps to ensure that future assignments for complaining clients meet our Quality standards.
- Continuous Improvement: Work towards enhancing the feedback management and resolution process in all aspects, including quality, speed, and efficiency of the resolutions provided to clients.
- Timely Resolution: Achieve turnaround time (TAT) for resolutions and provide insights for enhancing current services. Validate new concepts suggested by clients and share insights about client behavior and market trends.
- Stakeholder Coordination: Actively coordinate with internal stakeholders to ensure that clients receive satisfactory resolutions to their concerns on the same day. Timely action and follow-ups for urgent escalations are crucial.
- CSAT Maintenance: Drive and maintain Customer Satisfaction (CSAT) scores as per Service Level Agreements (SLAs) through various touchpoints while engaging with clients. Redefine the customer journey and experience for all interactions, including complaints, queries, and requests.
- Process Improvement Insights: Share insights with your manager and teammates as soon as you identify gaps in processes, along with suggestions for improvement.
How to apply for the position of Associate Quality & CX at Cactus?
You can apply for this job directly through the official Cactus website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Cactus career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application
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About Cactus
Cactus Communications is a multinational scientific communications company that specializes in providing solutions to researchers, academic institutions, publishers, and corporations in the scholarly publishing and research ecosystem. Headquartered in Mumbai, India, with offices across the world, Cactus Communications offers a wide range of services including manuscript editing, translation, publication support, research promotion, and data analytics.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.