Bottomline Work From Home Jobs, Bottomline is offering Remote Work opportunities to Any Graduates Freshers/Experienced for the role of Customer Support Specialist. Apply link, job requirements and all other details are provided below.
Bottomline is inviting online application for the role of Customer Support Specialist. Candidates with understanding of basic computer functions, with the ability to teach and train users are preferred for this job.
The expected salary for Customer Support Specialist at Bottomline lies between ₹2 Lakhs to ₹3 Lakhs per year.
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Bottomline Work From Home Jobs : Job details
| Role | Customer Support Specialist |
| Qualification | Bachelor’s degree |
| Experience | Freshers |
| Salary | 5L-8L per year |
| Location | Remote |
| Website | www.bottomline.com |
Who is eligible for the position of Customer Support Specialist at Bottomline?
Candidates with following qualifications are eligible for the position
- Customer Service Experience: Demonstrated experience in customer service roles, showcasing strong communication skills and a commitment to customer satisfaction.
- Technical Proficiency: A solid understanding of basic computer functions, with the ability to teach and train users. Experience supporting software as a service (SaaS) is advantageous.
- Problem-Solving Skills: Proven ability to troubleshoot and resolve issues efficiently, maintaining a high level of customer satisfaction.
- Organizational Skills: Capability to manage multiple priorities in a fast-paced environment, ensuring timely and effective customer support.
- Team Collaboration: Ability to work independently and as part of a team, being resourceful and flexible to meet customer needs
What are the responsibilities of Customer Support Specialist at Bottomline?
- Total accountability for a positive customer experience
- Achieves and maintains proficiency with the capabilities of Bottomline’s software as a service applications as well as corresponding system and software changes
- Remaining available to receive calls – at desk and logged in to phone system (handles average 30-40 inbound calls, 20 emails daily)
- Documents call transactions, processes and methodologies used to diagnose and resolve the customer’s issues within the appropriate CRM tool
- Manage and maintain timelines for issue resolution
- Has ability to develop and maintain customer relationships
- Documents software defects and works with internal departments to escalate or resolve
- Assists with identifying root cause of problems; manages and resolves issues in a constantly changing environment
- Focus on both customer delight and continuous seeking out of new opportunities to expand customer relationships
How to apply for the position of Customer Support Specialist at Bottomline?
You can apply for this job directly through the official Bottomline website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Bottomline career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About Bottomline
Bottomline is a global leader in financial technology, dedicated to simplifying and automating complex business payments and financial processes. Headquartered in Portsmouth, New Hampshire, Bottomline serves banks, financial institutions, and businesses of all sizes with innovative solutions for payment processing, fraud prevention, cash management, and invoice automation. By leveraging advanced technologies and a customer-centric approach, Bottomline helps organizations enhance efficiency, security, and compliance in their financial operations. The company fosters a collaborative and dynamic workplace, offering exciting career opportunities in technology, product development, sales, and customer success for professionals passionate about transforming the future of business payments.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.