Bluemantis Work From Home Jobs, Bluemantis is offering Remote Work opportunities to Any Graduates Freshers/Experienced for the role of Support Center Analyst. Apply link, job requirements and all other details are provided below.
Bluemantis is inviting online application for the role of Support Center Analyst. Candidates with Basic networking knowledge are preferred for this job.
The expected salary for Support Center Analyst at Bluemantis lies between ₹3 Lakhs to ₹5 Lakhs per year.
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Bluemantis Work From Home Jobs : Job details
| Role | Support Center Analyst |
| Qualification | Bachelor’s degree |
| Experience | 3-5 years |
| Salary | 3L-5L per year |
| Location | Remote |
| Website | www.bluemantis.com |
Who is eligible for the position of Support Center Analyst at Bluemantis?
Candidates with following qualifications are eligible for the position
- Windows Operating Systems (Windows 7, 10, and 11)
- Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project)
- Email support for O365, Exchange, and POP
- Administration of O365 and Azure portals
- Multi-Factor Authentication (MFA) and Two-Factor Authentication (2FA) applications (e.g., Duo, Azure, Okta)
- Spam filtration tools (e.g., Mimecast, Microsoft Spam)
- Familiarity with IT Service Management (ITSM) applications (e.g., ServiceNow, JIRA, Zendesk)
- Basic networking knowledge, including LAN, WAN, wireless technologies, and VPN clients (e.g., Cisco, SonicWall, Fortinet)
- Troubleshooting computer hardware, including laptops, desktops, thin clients, and peripherals
- Understanding of security principles, virus and malware remediation, and experience with antivirus tools (e.g., Sophos, Vipre, Crowdstrike)
- Printer setup and troubleshooting
- Support for mobile devices (iPhone, Windows Mobile, Android)
- Ability to provide technical assistance over the phone
- Capacity to manage multiple open tickets simultaneously
What are the responsibilities of Support Center Analyst at Bluemantis?
- Technical Support: Provide first-level technical assistance to clients, addressing issues related to hardware, software, and network connectivity.
- Incident Management: Log, track, and resolve incidents using IT Service Management (ITSM) tools, ensuring timely resolution and adherence to service level agreements (SLAs).
- User Training: Educate end-users on best practices, software usage, and security protocols to enhance their technical proficiency and prevent recurring issues.
- Documentation: Maintain accurate records of support activities, solutions provided, and client interactions to build a knowledge base for future reference.
- Collaboration: Work closely with other IT teams to escalate complex issues, share insights, and contribute to continuous improvement initiatives.
- System Monitoring: Monitor system performance and alerts to proactively identify and address potential problems before they impact clients.
- Security Compliance: Ensure that all support activities comply with company security policies and industry regulations to protect client data and systems.
- Continuous Learning: Stay updated on emerging technologies, tools, and industry trends to provide innovative solutions and maintain a competitive edge.
How to apply for the position of Support Center Analyst at Bluemantis?
You can apply for this job directly through the official Bluemantis website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Bluemantis career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About Bluemantis
BlueMantis is a digital strategy and cybersecurity company that helps businesses accelerate innovation with cloud, security, and IT solutions. It provides cutting-edge technology services to drive digital transformation and safeguard enterprises.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.