Aircall Work From Home Jobs, Aircall is offering Remote Work opportunities to Any Graduates Freshers/Experienced for the role of Customer Support Engineer. Apply link, job requirements and all other details are provided below.
Aircall is inviting online application for the role of Customer Support Engineer. Candidates with Familiar with ticketing tools and systems are preferred for this job.
The expected salary for Customer Support Engineer at Aircall lies between ₹2 Lakhs to ₹5 Lakhs per year.
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Aircall Work From Home Jobs : Job details
| Role | Customer Support Engineer |
| Qualification | Bachelor’s degree |
| Experience | 1+years |
| Salary | 12L-19L per year |
| Location | Remote |
| Website | www.aircall.com |
Who is eligible for the position of Customer Support Engineer at Aircall?
Candidates with following qualifications are eligible for the position
- Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills
- Fluency in English is mandatory. Other languages such as Spanish or French are a plus
- Excellent written and verbal communication skills
- Familiar with ticketing tools and systems
- An understanding of how CRMs systems work
- Strong understanding of basic computer skills
- Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders)
- A curiosity to understand and troubleshoot complex customer inquiries
- Strong sense of time management and prioritization of work
- Exhibit uncompromising empathy
- Ability to multi-task across different platforms and forms of communication
- Willingness to work with multiple teams in an international and multilingual remote environment
What are the responsibilities of Customer Support Engineer at Aircall?
- Impact: You’ll work closely with our clients to identify, solve, escalate and advise them on their questions and concerns. Our customers are people, not accounts. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. You serve as their advocate at Aircall.
- Teamwork: Aircall is a fast-growing, global team of ambitious, passionate, and dedicated professionals all here to work towards a common goal. You can expect a great deal of support, transparency, and collaboration on a daily basis. There is an amazing opportunity to learn from some of the best people in the industry.
- Growth Opportunity: Frontline Support is a front-row seat at all things in Aircall. Members of our team have successfully transitioned to, Client Services (Onboarding, CSM, etc.), Engineering, Product, and various other roles within the organization.
- Learning: Aircall strongly encourages learning opportunities for our teammates in an effort to develop individual careers and simultaneously support our clients. As Aircall’s business continues to grow, you will find many opportunities to continue learning and developing in your role and beyond.
How to apply for the position of Customer Support Engineer at Aircall?
You can apply for this job directly through the official Aircall website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Aircall career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application
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About Aircall
Aircall is a cloud-based phone system designed for businesses, enabling seamless communication and collaboration. Specializing in voice solutions, Aircall integrates with a variety of CRM and helpdesk tools, making it ideal for customer support and sales teams. The platform offers advanced features like call routing, analytics, and call recording, ensuring teams can manage their communications effectively from anywhere.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.