Agoda is hiring Customer Experience Specialist in the location Gurgaon. Candidates having Min 1 year experience in customer service roles and in contact center environment are eligible to apply.
Agoda is inviting online application for candidates for the position of Customer Experience Specialist in the location Gurgaon. Candidates with Analytical thinking and high problem-solving skills are preferred for this job.
The expected salary range from ₹3 Lakhs per year for freshers and ₹4 Lakhs per year for candidates with relevant experience. Skills required, Application procedure and more details about the job are provided below.
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Agoda is hiring Customer Experience Specialist : Job details
| Role | Customer Experience Specialist |
| Qualification | Bachelor’s degree |
| Experience | 1 years |
| Salary | 3L-4L per year |
| Location | Gurgaon |
| Website | www.agoda.com |
Who is eligible for the position of Customer Experience Specialist at Agoda?
Candidates with following qualifications are eligible for the position
- Individuals that have an excellent command of spoken and written English.
- Min 1 year experience in customer service roles and in contact center environment is desirable.
- Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
- Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
- Analytical thinking and high problem-solving skills.
- Stress tolerance and able to work under pressured environment.
What are the responsibilities of Customer Experience Specialist at Agoda?
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
- Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills
- Professionally handle high volume of inquiries from clients and customers.
- You will be accountable for meeting individual (KPIs) and team goals.
- Understand and deliver business strategies and improve customer services through the execution of self-service.
- Continuously identify work process improvements.
- Collaborate and communicate effectively with team managers
- Perform office-based administrative duties whenever required.
- Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
- Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
How to apply for the position of Customer Experience Specialist at Agoda?
You can apply for this job directly through the official Agoda website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Agoda career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About Agoda
Agoda is a leading online travel platform specializing in hotel reservations, flights, and vacation rentals. Founded in 2005 and headquartered in Singapore, Agoda operates globally, offering a vast range of accommodations across various price points to suit diverse travelers’ needs. Known for its user-friendly interface, competitive pricing, and frequent deals, Agoda makes booking travel simple and accessible.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.