Adobe Work From Home Jobs, Adobe is offering Remote Work opportunities to Any Graduates for the role of Technical Support Engineer. Apply link, job requirements and all other details are provided below.
Adobe is inviting online application for the role of Technical Support Engineer. Candidates with Proficient knowledge of Windows, Mac OS, and general desktop support issues and configurations are preferred for this job.
The expected salary for Technical Support Engineer at Adobe lies between ₹3 Lakhs to ₹5 Lakhs per year.
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Adobe Work From Home Jobs : Job details
| Role | Technical Support Engineer |
| Qualification | Bachelor’s degree |
| Experience | Freshers |
| Salary | 3L-5L per year |
| Location | Remote |
| Website | www.adobe.com |
Who is eligible for the position of Technical Support Engineer at Adobe?
Candidates with following qualifications are eligible for the position
- Excellent communication skills (both verbal and written) with a proven ability to type at least 50 WPM.
- Strong customer service skills with the patience and ability to handle challenging customer interactions.
- Proven experience in troubleshooting software on Windows and/or Mac operating systems.
- Experience working in a collaborative team environment, managing a diverse workload flawlessly.
- Training skills to help develop and support team members.
- A full-time graduate degree.
- Cultural awareness and conversational English skills to support global customers.
- Proficient knowledge of Windows, Mac OS, and general desktop support issues and configurations.
- Troubleshooting skills using diagnostic tools like Msconfig, Task Manager, Event Viewer. Understanding networking technologies and basic internet connectivity.
- General cultural awareness to effectively support customers from different regions.
- Ability to apply professional concepts and company policies to resolve a variety of issues.
- Capability to derive business intelligence from customer dashboards and product utilization metrics, enabling targeted client communications.
- General knowledge of Adobe Digital Media Experience (DME) products, with advanced knowledge of at least one product being a plus.
What are the responsibilities of Technical Support Engineer at Adobe?
- Deliver first-time resolution by handling customer requests and resolving technical and non-technical issues effectively during the first contact for assigned products via voice and chat channels.
- Address technical support issues for Adobe Digital Imaging products, including Photoshop, Lightroom, Bridge, Camera Raw, Dimension, and Substance 3D.
- Provide a world-class standard of online support for global customers.
- Effectively communicate product value to customers and support conversions to drive adoption and revenue growth.
- Accurately detail all customer interactions in a case tracking database.
- Communicate clearly and professionally with customers, both verbally and in writing.
- Follow up on interactions promptly and demonstrate ownership in resolving issues in a timely manner.
- Assess customer sentiment during communication and advance issues appropriately, involving a supervisor if necessary.
- Understand and follow procedures for handling blocking issues.
- Grasp the business impact of issues and report top call generators, severe issues, emerging trends, feature requests, and common how-to questions.
- Forward unresolved issues to the next level of support for further resolution.
- Understand and support the resolution of top issues detailed by Support Product Managers.
How to apply for the position of Technical Support Engineer at Adobe?
You can apply for this job directly through the official Adobe website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Adobe career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About Adobe
Adobe Systems Incorporated, commonly known as Adobe, is a prominent American multinational computer software company founded in December 1982 by John Warnock and Charles Geschke, the headquarter is in San Jose, California, USA. Adobe has significantly impacted the creative and digital industries, providing tools that are essential for professionals in graphic design, video production, marketing, and more.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.