Work From Home Jobs at Amazon, Amazon is offering Remote Work opportunities to Any Graduates Freshers/Experienced for the role of MyHR Live Support Advisor. Apply link, job requirements and all other details are provided below.
Amazon is inviting online application for the role of MyHR Live Support Advisor. Candidates with Experience in providing consultation and guidance on human resources, benefits, or complex employee matters are preferred for this job.
The expected salary for MyHR Live Support Advisor at Amazon lies between ₹4 Lakhs to ₹7 Lakhs per year.
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Work From Home Jobs at Amazon : Job details
| Role | MyHR Live Support Advisor |
| Qualification | Bachelor’s degree or Master’s degree |
| Experience | 0-10+years |
| Salary | 4L-7L per year |
| Location | Remote |
| Website | www.amazon.com |
Who is eligible for the position of MyHR Live Support Advisor at Amazon?
Candidates with following qualifications are eligible for the position
- Must have Bachelor’s Degree or Master’s degree
- 0-10+ years’ experience in contact center, customer service, human resources or equivalent experience.
- Fluent communication and writing skills in English (+85%).
- Schedule flexibility (support a 24×7 operations).
- 5+ years’ experience in contact center, customer service, human resources or equivalent experience.
- Basic US legislation Leave of Absence and Accommodations knowledge.
- Knowledge of US federal and state leave and disability laws.
- Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.
- Experience dealing with customers and exceptional use of empathy skills.
- Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast pace environment.
- Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
- Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.
What are the responsibilities of MyHR Live Support Advisor at Amazon?
- Handle a high volume of live contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession.
- Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved.
- Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee’s changing needs during live interactions.
- Respond promptly to employees’ urgent issues, ensuring the right communication and documentation occurs, even when information is limited.
- Use high judgment, critical thinking, and rationale to balance process adherence with employees’ needs, analyzing and deciding on resolutions for their requests in real-time.
- Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.
- Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores.
- Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 contact center operations.
- Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across different time zones.
This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to thrive in a fast-paced contact center environment. If you’re passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people’s lives, we want to hear from you!
How to apply for the position of MyHR Live Support Advisor at Amazon?
You can apply for this job directly through the official Amazon website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Amazon career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About Amazon
Amazon is one of the world’s largest multinational technology companies. The company is known for its relentless focus on customer satisfaction and innovation. The company’s e-commerce platform offers millions of products that can be delivered to customers’ doorsteps with unprecedented speed. Beyond e-commerce, Amazon has expanded into various sectors, including cloud computing with Amazon Web Services (AWS), digital streaming with Amazon Prime Video, and artificial intelligence with products like Alexa.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.