SuperProcure Work From Home Jobs, SuperProcure is offering Remote Work opportunities to Any Graduates Freshers/Experienced for the role of Customer Support Trainee. Apply link, job requirements and all other details are provided below.
SuperProcure is inviting online application for the role Customer Support Trainee. Candidates with Experience or interest in software or technology-related customer support are preferred for this job.
The expected salary for Customer Support Trainee at SuperProcure lies between ₹3 Lakhs to ₹6 Lakhs per year.
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SuperProcure Work From Home Jobs : Job details
| Role | Customer Support Trainee |
| Qualification | Bachelor’s degree in engineering, business administration, logistics, supply chain management |
| Experience | Freshers |
| Salary | 3L-6L per year |
| Location | Remote |
| Website | www.superprocure.com |
Who is eligible for the position of Customer Support Trainee at SuperProcure?
Candidates with following qualifications are eligible for the position
- Bachelor’s degree in engineering, business administration, logistics, supply chain management, or a related field preferred.
- Good in Excel and / or Presentation.
- Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to non-technical clients.
- Strong problem-solving abilities and a proactive approach to resolving client issues and inquiries.
- Any past experience with basic technical troubleshooting, logistics software, CRM tools, help desk, similar client facing role, is a plus.
- Willingness to work flexible hours as needed to support client business needs.
- Take ownership of work assigned and persistence to closure.
- Quick learner and internal drive for continuous improvement.
- Experience or interest in software or technology-related customer support.
- Exceptional interpersonal skills and the ability to empathize with clients’ needs and concerns.
- Detail-oriented with excellent organizational skills and the ability to manage multiple priorities effectively.
- Knowledge of best practices in user training and adoption strategies.
What are the responsibilities of Customer Support Trainee at SuperProcure?
- Monitor and provide prompt assistance to clients via various communication channels, including phone, email, and live chat.
- Troubleshoot & provide step-by-step instructions or solutions to resolve client tickets.
- Act as a liaison between clients and internal teams, escalating complex issues or feedback as necessary to ensure timely resolution.
- Guide clients in the effective use of SP digital logistics platform, addressing inquiries related to account setup, navigation, features, and functionalities.
- Monitor user adoption and clients KPI adherence across the platform.
- Proactively engage users through review meetings to drive product adoption & driver value.
- Continuously strive to enhance the client experience by identifying opportunities for process improvements.
- Implement strategies for enhancing user engagement and satisfaction.
- Foster a positive user experience by providing timely and effective support.
- Configure user accounts in the system based on individual requirements.
- Ensure accurate and seamless onboarding processes for new users.
- Collaborate with cross-functional teams to address user configuration needs.
- Assist in the creation of support documentation and tutorials to empower clients in self-service troubleshooting and onboarding.
- Conduct comprehensive user training sessions via phone calls and emails.
- Facilitate a smooth onboarding process, ensuring users have necessary knowledge and resources.
- Respond promptly to user inquiries, providing clear and concise guidance.
- Monitor user adoption levels and identify areas for improvement.
- Generate reports on user engagement, identifying gaps and proposing solutions.
- Collaborate with internal teams to implement strategies for improving user adoption.
- Maintain accurate and detailed records of client interactions and inquiries
How to apply for the position of Customer Support Trainee at SuperProcure?
You can apply for this job directly through the official SuperProcure website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official SuperProcure career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About SuperProcure
SuperProcure is a cloud-based logistics and procurement platform that helps businesses streamline freight sourcing, bidding, and transportation management. By leveraging automation and real-time analytics, it enhances supply chain efficiency, reduces costs, and improves collaboration between shippers and transporters.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.