Velsera Work From Home Jobs, Velsera is offering Remote Work opportunities to Any Graduates Freshers/Experienced for the role of Customer Support Engineer. Apply link, job requirements and all other details are provided below.
Velsera is inviting online application for the role of Customer Support Engineer. Candidates with experience in technical support or a similar role, preferably in the life sciences, bioinformatics, precision medicine, workflow automation, or software support industry are preferred for this job.
The expected salary for Customer Support Engineer at Velsera lies between ₹2 Lakhs to ₹5 Lakhs per year.
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Velsera Work From Home Jobs : Job details
| Role | Customer Support Engineer |
| Qualification | Bachelor’s degree or higher in a relevant field, such as bioinformatics, genomics, or a life sciences discipline. |
| Experience | Freshers |
| Salary | 2L-5L per year |
| Location | Remote |
| Website | www.velsera.com |
Who is eligible for the position of Customer Support Engineer at Velsera?
Candidates with following qualifications are eligible for the position
- Bachelor’s degree or higher in a relevant field, such as bioinformatics, genomics, or a life sciences discipline.
- Proven experience in technical support or a similar role, preferably in the life sciences, bioinformatics, precision medicine, workflow automation, or software support industry.
- Strong knowledge of software applications, operating systems, and concepts.
- Excellent problem-solving and troubleshooting skills.
- Strong customer service and communication skills.
- Ability to work independently and collaboratively within a team environment.
- Familiarity with life sciences or bioinformatics software, precision medicine applications, and workflow automation systems.
- Proficiency in using help desk software, CRM systems, and other technical support tools.
- Willingness to learn and develop expertise in different areas of the business.
- Demonstrated ability to work on cross-functional projects and contribute to business-wide initiatives.
- Desire to grow and progress within the technical support function, potentially moving towards senior roles and taking on additional responsibilities.
What are the responsibilities of Customer Support Engineer at Velsera?
- Provide in and out of office hours support to customers using the Velsera products and services
- Assist customers in troubleshooting, triaging, prioritizing and resolving technical & functional problems related to Velsera products and services.
- Collaborate with cross-functional teams to diagnose and resolve technical and/or functional problems, escalating promptly to the appropriate team where needed.
- Document customer interactions, issues, and resolutions in the support ticketing system.
- Educate customers on the use of products and services, adding value to their interactions with Velsera.
- Stay updated with the latest advancements and trends in bioinformatics, precision
medicine, life sciences, and workflow automation technologies so that you are able to offer best-in-class support, advice and services. - Contribute to the creation and maintenance of support documentation and knowledge base articles.
- Participate in continuous learning and development activities to enhance technical skills and knowledge.
- Collaborate with senior customer support engineers and customer support specialists to handle complex cases and improve support processes.
How to apply for the position of Customer Support Engineer at Velsera?
You can apply for this job directly through the official Velsera website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Velsera career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About Velsera
Velsera is a health technology company advancing precision medicine by connecting researchers, clinicians, and scientists. Formed through the merger of Seven Bridges, Pierian, and UgenTec, Velsera offers cutting-edge bioinformatics, clinical genomics, and data analytics solutions to accelerate medical discoveries and improve patient outcomes.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.