MrCooper is hiring Customer Service Associate in the location Bangalore. Candidates having 0-2 years of experience in international voice or chat processes are eligible to apply.
MrCooper is inviting online application for candidates for the position of Customer Service Associate in the location Bangalore. Candidates with Basic computer skills and familiarity with CRM systems and contact center software are preferred for this job.
The expected salary range from ₹3 Lakhs per year for freshers and ₹4 Lakhs per year for candidates with relevant experience. Skills required, Application procedure and more details about the job are provided below.
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MrCooper is hiring Customer Service Associate : Job details
| Role | Customer Service Associate |
| Qualification | BCom / BBA, BSC, BA degree |
| Experience | 0-2 years |
| Salary | 3L-4L per year |
| Location | Bangalore |
| Website | www.mrcooper.com |
Who is eligible for the position of Customer Service Associate at MrCooper?
Candidates with following qualifications are eligible for the position
- 0-2 years of experience in international voice or chat processes.
- Must be open to work in Voice process
- Experience in the mortgage industry is preferred but not mandatory.
- Willingness to work night shifts and rotational shifts.
- Comfortable with a work-from-office arrangement.
- Strong team player with excellent interpersonal skills.
- Effective communication skills, both written and verbal.
- Ability to handle high-pressure situations and manage multiple tasks simultaneously.
- Basic computer skills and familiarity with CRM systems and contact center software.
- Strong problem-solving abilities and attention to detail.
- Customer-focused mindset with a commitment to providing high-quality service.
What are the responsibilities of Customer Service Associate at MrCooper?
- Handle customer inquiries and provide accurate information through chat and inbound voice channels.
- Resolve customer issues efficiently and effectively while maintaining high levels of customer satisfaction.
- Document and update customer records based on interactions.
- Collaborate with team members to meet and exceed performance goals and targets.
- Follow communication procedures, guidelines, and policies.
- Stay updated with product knowledge and industry standards to provide knowledgeable responses to customers.
- Participate in training sessions and team meetings.
How to apply for the position of Customer Service Associate at MrCooper?
You can apply for this job directly through the official MrCooper website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official MrCooper career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About MrCooper
Mr. Cooper is a leading home loan and mortgage servicing company based in the United States. Formerly known as Nationstar Mortgage, it rebranded as Mr. Cooper in 2017 to better align with its mission of providing a more customer-friendly approach to mortgage services. Mr. Cooper offers a range of home loan products, refinancing options, and mortgage servicing solutions, helping homeowners manage their loans more efficiently.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.