Atlassian Work From Home Jobs, Atlassian is offering Remote Work opportunities to Any Graduates Freshers/Experienced for the role of Support Engineer Jira. Apply link, job requirements and all other details are provided below.
Atlassian is inviting online application for the role of Support Engineer Jira. Candidates with Experience mentoring other support engineers to grow their technical and troubleshooting skills are preferred for this job.
The expected salary for Support Engineer Jira at Atlassian lies between ₹3 Lakhs to ₹6 Lakhs per year.
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Atlassian Work From Home Jobs : Job details
| Role | Support Engineer Jira |
| Qualification | Bachelor’s degree |
| Experience | 3+years |
| Salary | 3L-6L per year |
| Location | Remote |
| Website | www.atlassian.com |
Who is eligible for the position of Support Engineer Jira at Atlassian?
Candidates with following qualifications are eligible for the position
- 3+ years of experience in Technical Support, Software Services, and system administration for a large end-user community
- Track record to de-escalate difficult situations with customers, working with executive levels, while working on tickets and mentoring your team.
- Experience mentoring other support engineers to grow their technical and troubleshooting skills.
- Have supported customers over email, phone, and screen-shares.
- Experience working in a high case volume environment
- Coordinate training for new hires and conducting training using the skill gap analysis
What are the responsibilities of Support Engineer Jira at Atlassian?
- Own, solve complex customer technical issues, using collaboration, troubleshooting best practices, transparency with different teams, maintain updates on the case.
- Error diagnosis (code review if needed), debugging, validation, and root cause analysis.
- Enable replication of issues to verify product-related bugs.
- Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer/ engineer experience.
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
- Provide technical leadership and mentoring for Support Engineers.
- Be the primary contact for local escalation management for the expertise acquired within a product domain, and to provide resolution.
How to apply for the position of Support Engineer Jira at Atlassian?
You can apply for this job directly through the official Atlassian website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Atlassian career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About Atlassian
Atlassian is an Australian software company known for its suite of collaboration and productivity tools designed to help teams work more effectively. Their flagship products include Jira, used for project management and issue tracking; Confluence, a team collaboration platform; and Trello, a visual task management tool. Atlassian’s solutions are popular among software development teams, but they also cater to a wide range of industries for project management, service desk operations, and content collaboration.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.