Keywords Studios Work From Home Jobs, Keywords Studios is offering Remote Work opportunities to Graduates Freshers/Experienced for the role of Technical Support Engineer. Apply link, job requirements and all other details are provided below.
Keywords Studios is inviting online application for the role of Technical Support Engineer. Candidates with Familiarity with REST APIs and scripting in Python or JAVA are eligible to apply for the position.
The expected salary for Technical Support Engineer at Keywords Studios lies between ₹2 Lakhs to ₹3 Lakhs per year.
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Keywords Studios Work From Home Jobs: Job details
| Role | Technical Support Engineer |
| Qualification | Bachelor’s degree |
| Experience | 2+years |
| Salary | 2L-3L per year |
| Location | Remote |
| Website | www.keywordsstudio.com |
Who is eligible for the position of Technical Support Engineer at Keywords Studios?
- Experience: 2+ years of direct Enterprise B2B Tier 1 technical support or customer operations experience.
- Technical Skills: Familiarity with REST APIs and scripting in Python or JAVA
- Time Management: Strong ability to juggle and prioritize multiple tasks independently.
- Communication: Professional business writing skills to provide clear, detailed responses and escalate issues when necessary.
- Process-Oriented: A proactive problem-solver who suggests and implements process improvements.
- Education: Bachelor’s degree in Computer Science or equivalent technical and professional experience.
What are the responsibilities of Technical Support Engineer at Keywords Studios?
- Act as the professional face of Helpshift, providing expert technical support to customers, including Admins and Developers from SMBs to Fortune 500 companies.
- Guide customers on various topics, from dashboard training to SDK integration troubleshooting.
- Manage and prioritize your queue of support issues, responding promptly to customer submissions.
- Stay informed about current features and bugs, filing tickets when needed for internal teams.
- Evaluate feature requests and escalate them to the Product team when appropriate.
- Debug customer issues by reproducing them, gathering critical details for escalation, and performing QA tests when required.
- Create and document solutions, best practices, and templated responses to enhance internal and external resources.
- File bugs in JIRA, provide updates across time zones, and collaborate internally to resolve issues effectively.
- Analyze crash logs, scripts, and API configurations to identify patterns and escalate issues to developers.
- Identify sales opportunities or billing issues and escalate them to Sales, Success, or Finance teams.
- Write scripts and tools to handle customer data requests efficiently.
How to apply for the position of Technical Support Engineer at Keywords Studios?
You can apply for this job directly through the official Keywords Studios website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Keywords Studios career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About Keywords Studios
Keywords Studios is a leading global provider of creative and technical services for the video game and entertainment industries. Headquartered in Dublin, Ireland, the company partners with game developers and publishers worldwide to deliver high-quality services across art production, game development, audio, localization, testing, and player support. With a network of studios in more than 20 countries, Keywords Studios helps bring immersive gaming experiences to life by combining innovation, creativity, and technical expertise. The company fosters a collaborative and inclusive environment, offering exciting career opportunities for professionals passionate about gaming, technology, and creative storytelling.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.