Cisco is hiring Customer Success Specialist in the location Bangalore, Mumbai. Candidates having BS / MS in Engineering, Computer Science are eligible to apply.
Cisco is inviting online application for candidates for the position of Customer Success Specialist. Candidates with knowledge in CISCO Catalyst Center are preferred for this job.
The expected salary range from ₹2 Lakhs per year for freshers and ₹5 Lakhs per year for candidates with relevant experience. Skills required, Application procedure and more details about the job are provided below.
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Cisco is hiring Customer Success Specialist : Job details
| Role | Customer Success Specialist |
| Qualification | BS / MS in Engineering, Computer Science |
| Experience | Freshers |
| Salary | 11L-27L per year |
| Location | Bangalore, Mumbai |
| Website | www.cisco.com |
Who is eligible for the position of Customer Success Specialist at Cisco?
Candidates with following qualifications are eligible for the position
- Expert-level knowledge of Cisco’s NX Architecture or Campus and Wireless products with proven ability to integrate across multiple architectures.
- Preferred knowledge in CISCO Catalyst Center.
- Confirmed experience engaging with key customers, understanding their outstanding needs, and applying industry-standard processes to drive successful outcomes.
- Delivered consultative sessions, and interactive technical presentations, and collaborated on quarterly business reviews (QBRs).
- Proven track record in applying a deep understanding of relevant Cisco products to define how technology solves Customers’ business challenges. This includes baselining customer environments, bringing together heatmaps of products and tools (including third-party), and developing comprehensive onboarding and adoption journeys.
- Conducted product and solution demos to drive product adoption with a strong understanding of software licensing models and running driven SWOT analyses.
- Demonstrated success with sophisticated technologies and conducting high-risk architecture reviews.
- Provided strategic advice on deployment decisions, led architectural initiatives, incorporated standard processes, and validated designs from across Cisco to ensure successful implementation and adoption with customers.
- Expert understanding and experience with public cloud providers such as AWS, Azure, and GCP, as well as knowledge of virtualization technologies.
- Expertise in automation, including demonstrating APIs and programmability to orchestrate workflows and integrate with existing ecosystems (e.g., ITSM, Open Source).
- Suggested Certifications: DevNet, CCNA, CCNP, or CCDP are required; CCIE, CISM, CISSP, or equivalent are strongly preferred.
- Suggested Cisco Success Management certifications: Cisco Certified Success Specialist.
- BS / MS in Engineering, Computer Science; Masters preferred.
What are the responsibilities of Customer Success Specialist at Cisco?
- Customer Engagement: Conduct targeted consultative sessions and interactive technical presentations and drive software adoption.
- Technical Expertise: Apply technical knowledge and automation skills.
- Risk Management: Identify and mitigate renewal risks associated with low technical adoption to ensure product integration and consistently meet customer expectations.
- Collaboration: Work closely with Account teams, Customer Success, and Partners to improve customer adoption, address product concerns, and drive growth.
- Product Feedback and Advocacy: Provide suggestions to Engineering and Product Management Teams for product improvements, promote the CX offer strategy, and highlight feature opportunities.
- Strategic Advice and Adoption: Guide customers on deployment decisions and long-term business outcomes, develop onboarding and adoption journeys, lead architectural initiatives, and address product challenges.
How to apply for the position of Customer Success Specialist at Cisco?
You can apply for this job directly through the official Cisco website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Cisco career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
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About Cisco
Cisco is a multinational technology company that specializes in networking and communication solutions for businesses and organizations of all sizes. With a diverse portfolio of products and services, Cisco offers innovative solutions in areas such as networking, security, collaboration, cloud computing, and Internet of Things (IoT). The company’s networking infrastructure, including routers, switches, and wireless access points, forms the backbone of many corporate networks worldwide.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.