Finastra is hiring Customer Support in the location Bangalore. Candidates having Knowledge in Business, Commerce, Management, or related disciplines are eligible to apply.
Finastra is inviting online application for candidates for the position of Customer Support in the location Bangalore. Candidates with Knack for building relationships at all levels, negotiation, and stakeholder management are preferred for this job.
The expected salary range from ₹3 Lakhs per year for freshers and ₹5 Lakhs per year for candidates with relevant experience. Skills required, Application procedure and more details about the job are provided below.
Table of Contents
Finastra is hiring Customer Support : Job details
| Role | Customer Support |
| Qualification | Bachelor’s degree |
| Experience | Freshers |
| Salary | 3L-5L per year |
| Location | Bangalore |
| Website | www.finastra.com |
Who is eligible for the position of Customer Support at Finastra?
Candidates with following qualifications are eligible for the position
- A desire to learn and grow professionally across one or various functions within the firm
- Knowledge in Business, Commerce, Management, or related disciplines
- Knack for building relationships at all levels, negotiation, and stakeholder management
- Exceptional customer service skills
- Strong communication skills
- Curious and comfortable with ambiguity
- Demonstrated problem solving and analytical skills
- Self-starter, ability to work in a virtual environment as needed
What are the responsibilities of Customer Support at Finastra?
- Respond to customer requests.
- Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams.
- Update clients on the progress towards issue resolution.
- Participate in client (phone) meetings, WebEx sessions.
- Support key operational relationships with Clients. Support Client On-boarding activities, day-to-day client interactions while identifying and prioritizing key client service issues.
- Support and coordinate the execution of the processes enabling successful client contract activities associated with renewals, extensions, changes, revisions, amendments, obligations review etc. Management of the intake of new business/services requests and pricing changes as well as the client roadmap for established opportunities.
- Professional Services (PS) opportunity identification, qualification, assessment, and proposal developing pipeline of opportunities that contribute to overall PS targets.
- Support in creating a best in class client experience liaising between client and other parts of Finastra (Product Mgmt., Technology, Shared Services, and Operations).
- Identifies risks through client journey mapping and service gap analysis and provides input for consideration to the line of business risk register as appropriate.
How to apply for the position of Customer Support at Finastra?
You can apply for this job directly through the official Finastra website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Finastra career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application
| Important Link |
| Apply Now for the position of Customer Support at Finastra |
| Apply for the latest jobs |
| Capgemini is hiring Finance Fresher – Freshers – Click here Nextracker is hiring AP Analyst – Freshers – Click here Ditto is hiring SEO Writer – Freshers – Click here |
About Finastra
Finastra is a leading global provider of financial software applications and marketplaces, headquartered in London, UK. Formed in 2017 through the merger of Misys and D+H, Finastra offers a wide range of solutions that span retail banking, transaction banking, lending, and treasury and capital markets. The company’s innovative platform, FusionFabric.cloud, empowers financial institutions by enabling open innovation, allowing third-party developers to create and integrate new applications seamlessly.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.