Oracle is hiring Support Analyst in the location Bangalore. Candidates having Experience managing Active Directory accounts are eligible to apply.
Oracle is inviting online application for candidates for the position of Support Analyst in the location Bangalore. Candidates with Minimum 1 year of experience working in technical support supporting global customers are preferred for this job.
The expected salary range from ₹5 Lakhs per year for freshers and ₹12 Lakhs per year for candidates with relevant experience. Skills required, Application procedure and more details about the job are provided below.
Table of Contents
Oracle is hiring Support Analyst : Job details
| Role | Support Analyst |
| Qualification | Bachelor’s degree |
| Experience | 0-2 + years |
| Salary | 5L-12L per year |
| Location | Bangalore |
| Website | www.oracle.com |
Who is eligible for the position of Support Analyst at Oracle?
Candidates with following qualifications are eligible for the position
- Very good communication skills & phone ettieques
- Good knowledge of Windows & Mac OS.
- Experience managing Active Directory accounts.
- Ability to install & troubleshoot MS Office, Printer, Citrix, VMware, Software & Hardware issues.
- Minimum 1 year of experience working in technical support supporting global customers.
- Must be willing to work in US Shifts.
- Preferred neutral accent.
- Call handling skills (proper escalation & ownership of call etc).
- Proven track record for identifying and quickly resolving a wide variety of Windows/MAC/SCCM/Azure/VMWare/Exchange Online/Network.
What are the responsibilities of Support Analyst at Oracle?
- In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: Windows, MAC, SCCM, Citrix, Active Directory accounts, Printer issues, Software & Hardware issues etc.
- Handle incoming calls by analyzing the issue and following appropriate Knowledge Base articles to implement necessary fixes.
- Document case notes in the ticket tracking system and escalate incidents when appropriate.
- Work is semi-routine in nature.
- Support may be delivered via phone or electronic channels like web and position will work in a call center environment as needed.
- Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole.
- You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.
How to apply for the position of Support Analyst at Oracle?
You can apply for this job directly through the official Oracle website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Oracle career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application
| Important Link |
| Apply Now for the position of Support Analyst at Oracle |
| Apply for the latest jobs |
| Optum is hiring Software Engineer – Freshers – Click here Tower Research is hiring Software Engineer – Freshers – Click here Poshmark is hiring Devops Intern – Freshers – Click here |
About Oracle
Oracle Corporation is an American multinational computer technology company headquartered in Austin, Texas. Oracle is best known for its software products and services, particularly its databases, cloud engineering systems, and enterprise software products.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.